We are looking for a CCS Transformation Intern to support our Clinic Customer Service team in improving the customer experience around clinic appointments and bookings.
In this role, you will gain hands-on experience in customer service operations, appointment management, process improvement, and digital transformation. You will work closely with the team to identify opportunities to make the booking process more efficient, accurate, and customer-friendly.
This is an ideal opportunity for a student or fresh graduate who enjoys working with people, solving problems, analyzing processes, and exploring how technology can improve customer experiences.
Key ResponsibilitiesAssist the Clinic Customer Service team with appointment booking and scheduling activities.
Support customers with booking-related inquiries, including appointment availability, rescheduling, cancellations, and other clinic-related concerns.
Help ensure that customer and appointment information is captured accurately in relevant systems.
Monitor and identify common issues, delays, or pain points within the booking process.
Assist in identifying opportunities to simplify, improve, or automate booking and customer service processes.
Support the testing and implementation of new digital tools, systems, or workflows related to clinic bookings.
Gather and analyze booking and customer service data to identify trends and improvement opportunities.
Prepare reports, trackers, and basic dashboards to support operational and transformation initiatives.
Document current and improved booking processes through process maps, work instructions, and standard operating procedures.
Coordinate with Clinic Operations, Customer Service, IT, and other relevant teams to support process improvements.
Assist in testing new booking processes or system enhancements and document results and feedback.
Provide general administrative and analytical support to the CCS Transformation team.
Currently pursuing a Bachelor’s degree in Business Administration, Marketing, Communications, Healthcare Administration, Information Systems, Computer Science, or a related field.
Strong interest in customer service, digital transformation, process improvement, and technology.
Familiarity with Power BI, Power Automate, CRM systems, booking platforms, or other digital tools is an advantage but not required.
Willing to learn and take initiative in identifying opportunities to improve customer service processes.
Able to collaborate effectively with different teams.
Willing to work in San Juan City under a hybrid work setup.
Hands-on experience in Clinic Customer Service and appointment booking operations.
Exposure to customer experience and service process improvement.
Practical experience in digital transformation and automation initiatives.
Experience working with booking data and identifying customer service trends.
Exposure to clinic operations and cross-functional collaboration.
Opportunities to contribute ideas that improve the customer booking experience.
A strong foundation for a future career in Customer Experience, Operations, Business Transformation, Healthcare Administration, or Technology
Skills Required
- Currently pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Administration, Information Systems, Computer Science, or a related field
- Strong interest in customer service, digital transformation, process improvement, and technology
- Familiarity with Power BI, Power Automate, CRM systems, booking platforms, or other digital tools
- Willingness to learn and take initiative in identifying customer service process improvements
- Ability to collaborate effectively with different teams
- Willingness to work in San Juan City under a hybrid work setup
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What We Do
About Belo Medical Group Founded in 1990, Belo Medical Group stands as the pioneering medical aesthetics center in the Philippines, trailblazing the industry with unmatched expertise and innovation. Under the esteemed leadership of Dr. Vicki Belo, our brand has become synonymous with the highest standards of beauty and skincare treatments in the country. As part of the privately-owned Belo Group of Companies, we encompass a comprehensive range of brands, including Belo Medical Group for medical aesthetics and surgery, Belo Essentials for consumer beauty products, and Venn Intelligent Aesthetics for distribution of medical aesthetic products and devices. Our journey began over three decades ago when Dr. Vicki Belo opened the first-ever dermatological and surgical clinic in the Philippines. Since then, we have dedicated ourselves to transforming the aesthetic industry, providing Filipinos and international clients alike access to the latest and most reliable beauty technologies and procedures. Our mission is to enhance natural beauty and promote self-confidence, inspiring individuals to live their best lives. With the vision of making the Philippines the beauty hub of Asia, we are committed to excellence and innovation in everything we do. The Belo Medical Group operates with core values that are the bedrock of our success: Honoring our word through truth and transparency. Striving as one team to achieve unified goals. Embodying 'malasakit' with care and resourcefulness. Leading for excellence and setting industry standards. We are the original choice for beauty and wellness, trusted by celebrities and individuals who seek the pinnacle of aesthetic care. With over 14 strategically located clinics nationwide, our presence marks a legacy of beauty and excellence that continues to grow, shaping the future of medical aesthetics in the Philippines and beyond. Join us at Belo Medical Group, where beauty, innovation, and a legacy of excellence converge.
