CCE Surveillance Officer (52500)

SUMMARY:

Works under the general supervision of the Cimarron Casino Enterprises Surveillance Manager and responsible for surveillance of the Iowa Tribe of Oklahoma owned casinos. Monitors gaming floor providing asset protection, detect crimes, violations, and disturbances, using video and/or audio surveillance equipment. Monitors and reports observations by generating reports, in accordance with department policies and procedures. This position has access to extremely sensitive information and the incumbent must adhere to Iowa Tribe of Oklahoma confidentiality policy.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Observe Enterprise/Casino operations for irregular activities such as cheating or theft by employees or patrons, using audio/video equipment.
• Must be able to maintain confidentiality at all times, while observing and/or reporting activities.
• Reports all violations and suspicious behaviors in writing.
• Provide oversight for all currency transactions and transportation.
• Ability to work in a confined area for the duration of shift.
• Maintain a high level of concentration, attention to detail, and ability to multi-task.
• Work as a team with other surveillance personnel and casino departments.
• Maintain logs and/or records of activity during the scheduled shift.
• Provide assistance and/or information to Enterprise management as directed when necessary.
• Maintains and operates CCTV system in surveillance control room.
• Monitors for deviations from Tribal-State Compact regulations, NIGC MICS, and department procedure manuals.
• Monitors the gaming floor for criminal activity, safety hazards, and violations of policies, Regulations, MICS.
• Maintains digital video files and/or evidence.
• Cooperates with management and department directors to assure property protection.
• Completes accurate, well written, timely reports for all incidents observed.
• Attend and satisfactorily complete required training as directed by Surveillance Manager.
• Performs other duties as requested by the Surveillance Manager, General Manager, or Departmental Management.
• Excellent written and verbal reporting skills.
• Understand and adheres to chain of command.
• Desire to be a team player for protection of property assets.

QUALIFICATION REQUIREMENTS:

• Must be at least 18 years of age.
• Manual hand dexterity for operation of cameras, computers, and completing paperwork.
• Extended working hours, shift work, and ability to provide shift coverage as needed.
• Ability to work nights, holidays and/or weekends.
• Successfully complete/ pass pre-employment drug screening and Background Clearance
• Meet and maintain licensing standards/guidelines to qualify for a key gaming license
• Possession of a valid Oklahoma’s driver license.

EDUCATION AND/OR EXPERIENCE:

High School Diploma and/or equivalent (required) AND 6 months experience in law enforcement, security, or surveillance preferred; or an equivalent combination of education and experience.

Gaming experience preferred.

SPECIAL QUALIFICATIONS:

• Excellent communication skills required.
• General computer/keyboarding skills.
• Ability to communicate quickly and effectively both orally and in writing.
• Exhibits strong interpersonal skills and multitasking ability.
• Ability to work nights, holidays and/or weekends.

LANGUAGE SKILLS:

Ability to read and interpret documents such as policies, operating and maintenance instructions, and regulations. Ability to generate well written reports and correspondence. Ability to speak effectively in a courteous manner to customers and employees.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with issues, while maintaining a calm professional bearing.

PHYSICAL DEMANDS:

Ability to be in a sedentary position for long periods. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear.

The employee is occasionally required to climb or balance, stoop, kneel, crouch, crawl or climb stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ability to work nights, holidays and/or weekends

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.

CONDITIONS OF EMPLOYMENT:

The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test

Must be at least 18 years of age.

Must submit to and pass applicable drug test.

Must apply for and pass criminal background check for Key Gaming License.