CAT Sr. Customer Advocacy Coordinator

Plano 5 (31065), United States of America, Plano, Texas
CAT Sr. Customer Advocacy Coordinator
Our Setup My Loan Contact Center team has been hard at work strategizing ways to provide legendary support that our customers and associates rave about. We're not just looking to fill open positions - we seek outgoing, passionate people who want to start a long career with a knack for making someone's day.
As a Sr. Advocacy Coordinator , you are literally on the front lines of our company. The Sr. Advocacy Coordinator will handle title maintenance, refinance lien placement, and title release escalation calls in a fast paced, call center environment.
Requisition Details:

• Location: On-site North Plano, TX (Plano 5) This role is an essential position and requires on site attendance. Not a hybrid role.
• Schedule: Monday - Friday 8 am - 5 pm CST
• Training Schedule: 4 weeks, 8 am - 5 pm CST, all training is mandatory

General Responsibilities:

• Use appropriate channels to make real time decisions and fulfill policy and procedure expectations
• Perform account level research and provide thorough accurate documentation to accounts
• Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
• Track touch points to determine reasons or trends for customer dissatisfaction
• Manage processes, tracking and reporting related to process support activities
• Handling Contact center escalations from frontline associates
• Approving policy exceptions in a thorough and timely manner.

Basic Qualifications:

• High School Diploma, GED, equivalent certification
• At least 1 year of experience using Microsoft Office or Google Suite
• At least 1 year experience in Auto Finance
• At least 1 year of experience in a call center environment or at least 1 year of experience in customer service

Preferred Qualifications:

• At least 2 years of experience using Microsoft Office or Google Suite
• At least 2 years experience in Auto Finance
• At least 2 years of experience in a call center environment or at least 2 years of experience in customer service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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