Landing Entertainment Korea

CASINO - VIP Services

Posted 8 Days Ago

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Jeju, Jeju-do, KOR

In-Office

Entry level

Gaming • News + Entertainment • Hospitality

The Role

Manage and promote membership privileges, build relationships with customers, assist in bookings, handle customer complaints, and manage promoters for the casino. Encapsulate feedback and ensure compliance with regulations, including AML.

Summary Generated by Built In

Duties and Responsibilities

1) Manage Member Privileges

Promote Landing Privileges to customers through the membership process, explaining the benefits of membership, accessing member accounts and assisting with promotions and rewards. Serve all customers with general enquiries of the rewards program at the membership desk and designation service location. Building up relationship with customers and collating feedbacks to report to managers. Control and perform casino entry for Overseas immigrant Korean, Korean visitors and Groups as abide by CPD regulation.

Encourage and assist customers to enroll Landing membership and educate them on benefits. Assist in keeping database updated with accurate personal information of Landing Privileges members. Promotes on going promotions and events to all members. Issue promotion rewards and benefits to entitled members. Assist with members’ point related queries and issues. Response to any enquiries from customers with thorough understanding of the Landing Casino rewards programs and Resort properties. Maintain membership KIOSK and counter devices. Verify ID cards and entry qualification and perform entry process for Overseas immigrant Korean and Korean visitors and groups. Prepare report of daily statics and CPD required entry reports. Monitoring and performs checklist required by AML regulations.

2) Host and Develop Guests

Build relationship with customers and develop them to become a genuine player. Maintain good relationship with customers and agents. Assist customers on their bookings and provide customer service. Listen to the customer and receive feedback. Understand the casino system and attend to customer queries. Make telemarketing calls to customer.

Encourage customer to revisit casino and share casino promotions information to customers. Recruit customers to the events and tournaments. Checking customer gaming activities and rewards using casino system. Perform program opening and settlement. Provide customer reports and feedback to superiors. Take initiative to know the customers. Attend to customer friendly and assist with their queries. Assist to communicate when customer has language problem (Chinese, English, Korean). Handle customer complaints and host them. Contact and inform customers on their entitlements / rewards on periodical basis. Provide customer gaming performance report to superiors.

3) Manage Promoters

Build new relationships with new Promoters/Professional Recruiters so as to grow the company business in this aspect. Maintain current J Promoter/Professional Recruiter relationships to encourage continuous business. Accept feedback on how to improve our services to Promoters/Professional Recruiters.

Maintain frequent contact with Promoters/Professional Recruiters for any feedback or informing of promotional events. Streamlining of processes for Promoters Programs. Settlement of Promoters Programs. Be the point of contact for overseas Promoters so as to smoothen transition process to our casino. Be the point of contact for any party interested to be a Professional Recruiter for our casino. Provide services to the Promoters/Professional Recruiters and their customers. Provide quarterly/yearly reports on Promoters performance to assess their eligibility to continue business with us.

Requirements

Reports to : Director

Education: Bachelor

Language: Korean/Chinese; Korean/English

Benefits

기숙사 (Dormitory)

통근버스 지원 (Shuttle bus)

경조사휴가 (Congratulation & Condolence Leave)

사내어린이집 (Workplace Childcare Center)

직원휴게실 (Staff Lounge)

임직원 객실/식음 할인(Employee Room & F&B Discount)