The Role
Supervises and trains floor attendants in casino operations, ensures compliance with gaming laws, handles customer disputes, and maintains accurate records.
Summary Generated by Built In
- Supervises all floor attendants in the casino operations department.
- Coaches and develops current floor attendants to ensure all customers receive outstanding and quick customer service.
- Trains new floor attendants regarding rules and procedures.
- Handles all customer disputes not resolved at the floor attendant level to ensure unparalleled customer service.
- Issues discipline as necessary.
- Responds to customers reporting jackpots and determines if jackpot is valid.
- Verifies customer identification and completes jackpot forms.
- Ensures compliance with State of Florida gaming laws.
- Provides excellent customer service to slot players by answering questions about the machines and other general inquiries.
- Advises slot shift managers of any high level customer service issues.
- Is held accountable for accuracy and thoroughness to ensure accurate departmental records and reports.
- Assists with scheduling
- All other duties assigned.
- High School Diploma.
- Must have at least 3+ years of previous customer service experience with at least 1 of those years at a supervisory level.
- Must be able to obtain the appropriate state occupational license.
- Previous gaming experience is preferred.
- Must be able to lead by example.
- Must be able to communicate effectively in both verbal and written form.
- Must have keen attention to detail.
- Must have strong team work skills.
- Must be able to work flexible hours to include night, weekends and holidays.
Skills Required
- High School Diploma
- 3+ years of customer service experience
- 1 year of supervisory experience
- Ability to obtain state occupational license
- Previous gaming experience
- Effective verbal and written communication
- Strong attention to detail
- Strong teamwork skills
- Ability to work flexible hours
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The Company
What We Do
The Big Easy Casino is a casino and entertainment venue in Hallandale Beach, Florida, offering a variety of gaming options including slot machines, electronic table games, poker, and simulcast racing.
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