Dolphin Debit is a full-service ATM management company and a wholly owned subsidiary of Euronet Worldwide (EEFT). Dolphin Debit offers a complete suite of ATM management services, from routine maintenance and monitoring to cash Management and compliance updates. This job is located in our Spring, TX office and will be in office.
The Cash Operations Manager is responsible for managing day to day cash operations by providing guidance to cash team members on daily tasks, escalating high priority issues with vendors and 3rd party armor companies. Responsible for developing overall strategy of the cash operations department, recommending, and implementing improvements, and reporting performance to senior management.
Responsibilities- Provides guidance and approvals for cash team members regarding operational procedures
- Oversees daily cash tickets and monitors for completion, flags high priority tickets for resolution
- Mediates between clients and vendors regarding service issues and client-specific requests
- Meets with internal department managers to identify chronic service issues across the fleet and determine best solutions
- Meets with 3rd party armor companies to improve overall performance of cash replenishment services
- Works alongside internal department managers to understand big picture activity and present cohesive communication to clients
- Coordinates with clients and vendors to reconcile cash discrepancies and research out of balance issues
- Acts as primary escalation point for unresolved cash issues, investigating problems that arise and communicating directly with vendors to close outstanding items
- Accomplishes related results as needed
- Strong, positive, leadership, and supervisory presence proven through operations experience
- Excellent computer skills and a working knowledge of Microsoft programs required
- Advanced Excel user
- Excellent verbal and written communication skills and ability to teach, coach, and present to small and large groups
- Ability to build and maintain long-term relationships with vendors and clients
- Bachelor of Business Administration—or a similar degree or equivalent work experience
- Experience in banking or retail cash, and ATM operations preferred
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus many more employee perks & incentives!
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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What We Do
Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today, Euronet (NASDAQ: EEFT) now moves money in all the ways consumers and businesses depend upon. This includes money transfers, credit/debit processing, ATMs, point-of-sale services, branded payments, currency exchange and more. With products and services in more than 200 countries and territories provided through its own brand and branded business segments, Euronet and its financial technologies and networks make participation in the global economy easier, faster and more secure for everyone.
