Payment Processing Supervisor - Senior Associate

Job Description
Join our Cash Management Operations team as a Payment Operations Leader, where you will drive excellence in payment processing and lead a team to success. Utilize your technical and leadership skills to enhance efficiency, ensure compliance, and optimize processes. With clear advancement opportunities, you'll support the Payment Ops Head and prepare for future leadership roles. If you're passionate about impacting international finance and thrive in a fast-paced, collaborative environment, we welcome your expertise to our forward-thinking team.
As a Senior Associate in the Cash Management Operations team, you will lead a team to ensure regulatory compliance, optimize processes, and maintain high levels of efficiency and accuracy in payment processing. You will leverage your technical expertise, leadership skills, and regulatory knowledge to ensure the efficient and compliant handling of payment transactions. You will also support the Payment Ops Head and act as a backup, positioning yourself in the succession pipeline for the Payment Ops Head role.
Job Responsibilities

• Lead and inspire a team of payment processing specialists, providing guidance, training, and support to ensure optimal performance.
• Manage day-to-day operations of payment processing, ensuring adherence to procedures and service level agreements.
• Ensure compliance with international regulations, including AML, KYC, and sanctions screening requirements.
• Improve payment processing workflows continuously to enhance efficiency and reduce errors.
• Identify and mitigate risks associated with overseas payments by implementing effective risk management strategies.
• Collaborate with external partners to optimize payment processing capabilities and resolve issues promptly.
• Monitor KPIs and metrics, analyze trends, and drive operational excellence.
• Ensure high customer satisfaction by addressing inquiries and resolving payment-related issues.
• Generate insightful reports on payment processing activities for management decision-making.
• Stay updated on changes in payment regulations and industry best practices.

Required qualifications, capabilities, and skills

• Bachelor's degree in finance, accounting, business administration, or a related field.
• Strong leadership and team management skills.
• In-depth knowledge of international payment systems and compliance requirements.
• Excellent analytical and problem-solving abilities.
• Fluent in English, with effective communication and interpersonal skills.

Preferred qualifications, capabilities, and skills

• 10 years of experience in payment processing operations, with a focus on international payments.
• Proficiency in payment processing software and financial systems. Knowledge of Alteryx/Xceptor is a plus.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.