Cash Application Specialist

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

We are seeking experienced Cash Application Specialists to perform daily cash posting to ensure prompt and accurate recording of payments from online travel agencies and direct reservation payments. Daily processing will include payments made by payment processing vendors, OTAs, ACH, Wire, credit card, and check. Work involves initiating system transactions, and correcting and reprocessing errors based on predefined sets of rules. Additionally, candidates must be comfortable performing research on how to correct errors using internal and external data sources, as well as communicating with other internal contacts.

The Opportunity:

• Apply daily multi-currency payments 

• Perform AR research requests related to unapplied payments, payment discrepancies, variances, etc.

• Review aging and initiate collection activities

• Communicate with departments (sales, IT, engineering, development, Distribution, etc.) about billing discrepancies and questions

• Research errors and variances with payment processors.

• Assist with internal and external auditor requests to pull data to support controls and/or confirm AR activity

Who We Look For:

• High School Degree or equivalent

• 2+ years accounting experience preferably with a focus in Accounts Receivable

• General knowledge of GAAP

• Experience in the Hospitality industry is preferred but not required

• Netsuite ERP, Stripe & Airbnb knowledge preferred but not required

• Must be detail oriented - attention to detail is critical

• Excellent communication skills; both written and verbal

• Team player with positive and agile attitude required

• Must be able to work independently and organize work efficiently

*Please note as this role is classified and staffed as an Employee of Record via Deel. Benefits eligibility is dependent on location and job classification. You may not be eligible to participate in all of Sonder’s general perks and benefits programs.

#LI-Remote

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].