General Description:
The Case Manager is primarily responsible for providing support for patients with chronic or acute illness, providing patient education and making referrals for other services. The Case Manager may rotate on occasion or as necessary, to other DRCHC sites. (Bossier, Gilliam, Haynesville, Minden, or Shreveport).
Work Experience Requirements:
- Receive inbound and outbound calls to/from patients regarding clinical care and services and healthcare related needs regarding scheduling appointments, follow-ups, referrals, etc.
- Serve as an Administrative Assistant in generating/completing memos, reports, forms, maintain providers’ calendars, ordering supplies and maintenance of the filing system, etc.
- Ensures all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy.
- Maintain accurate, timely and secure documentation in compliance with regulatory standards.
- Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
- Performs additional duties as necessary.
Education/Experience Requirements: (The minimum qualifications can be with any combination of education and/or experience.)
- High School Diploma or equivalent
- Associate’s degree in business or healthcare administration or related preferred.
- At least three years of patient/customer services experience.
- Strong communication and interpersonal skills.
- Experience in behavioral health preferred.
Licensure/Certifications:
- BLS (American Heart Association)
WHAT WE OFFER? We offer 11 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.
WHO WE ARE? DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.
All applications/resumes are accepted online via www.davidraineschc.org or any of the external posting site such as Glassdoor or indeed.
Skills Required
- High school diploma or equivalent
- Associate's degree in business, healthcare administration, or a related field
- At least three years of patient or customer service experience
- Strong communication and interpersonal skills
- Behavioral health experience
- Basic Life Support certification from the American Heart Association
What We Do
Since opening our doors in 1992, David Raines Community Health Centers has always been committed to providing quality and affordable health care. We are a Federally Qualified Health Center (FQHC), providing health care to all regardless of race, national origin, insurance status or income. We are nationally accredited by the Joint Commission and certified by the National Committee on Quality Assurance as a Patient Centered Medical Home (PCMH). Our Vision To be the provider of choice for quality health care and an advocate for services that improves the quality of life in the communities we serve. Our Mission To provide accessible, affordable, comprehensive and quality health care services to the communities we serve. Our commitment of “Putting People First” ensures that all families – insured, uninsured, underserved—have the opportunity to receive quality medical services. DRCHC maintains organizational flexibility so that we can respond and take part in medical service opportunities that improve and promote healthy lifestyles regardless of race, social or economic status. Our Services Dental WIC Services Family Medicine Pediatric Medicine Pharmacy Women's Health Services Behavioral Health Vision
