Case Manager

Posted 4 Days Ago
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85142, Queen Creek, AZ, USA
In-Office
Mid level
Healthtech • Social Impact • Telehealth
The Role
Provide compassionate case management and advocacy for a client caseload by coordinating services, creating care plans and summaries, maintaining communication with clinical teams, conducting required screenings and certifications, and performing hands-on support including occasional evenings and vehicle-based duties.
Summary Generated by Built In

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We offer:

  • Professional development and career advancement opportunities
  • Competitive compensation
  • Medical, dental, vision insurance
  • 401k investment plan with company match
  • Generous paid time off and paid holidays
  • Tuition reimbursement
  • The opportunity to help us make a difference in the lives of the patients and communities we serve.
Qualifications

The Care Managers main purpose is to ensure their client caseload is provided with the necessary services they need, in a coordinated and effective manner. Responsible for the caring and compassionate delivery of case management, advocacy and other supportive services to ensure appropriate coordination of services for clients.

Qualifications Required:

  • HS diploma or GED plus 4 years in Behavioral Health or combined Behavioral Health education and experience to meet Behavioral Health Technician qualifications. 
  • One year case management experience strongly preferred. 
  • Ability to create plans and summaries based on client needs
  • Certification in first aid, CPR and Crisis De-escalation (training will be offered if do not possess upon hire).
  • Must be at least 21 years of age or older.
  • Possess valid drivers license with acceptable driving record and reliable transportation.
  • Prior experience in the behavioral health setting is strongly preferred.
  • Demonstrated organizational abilities to maintain communication, coordination, and connections with clinical team participants.
  • Willingness to work evenings as needed.
  • Desire and capacity to maintain time-management and organization while working in fast-paced, hands-on work environment.
  • Must obtain and maintain a fingerprint clearance card and pass a pre-employment drug and background check.
  • Have a Tuberculosis screening test and provide evidence of freedom from infectious tuberculosis prior to providing services and additional TB testing or screening questionnaires will be performed annually.
  • CPR/First Aid Certification, training will be provided if the candidate does not possess active certification.
  • Possess the physical, mental, and cognitive ability to perform specific clinical and/or tasks required by the position without posing a direct threat to the safety and security of patients.

Mental and Emotional

  • Ability to prioritize workload.
  • Sound judgment and decision-making ability
  • Ability to maintain calm, non-defensive, supportive attitude during difficult interactions.
  • Demonstrate excellent verbal communication skills.
  • Ability to analyze variables and situations.
  • Ability to resolve problems, handle conflict and make effective decisions under pressure.
  • Ability to think on his/her feet in the public spotlight.

Physical

  • Long periods of sitting, ability to bend, lift and carry up to 50 pounds.
  • Able to operate phone, Fax, copier, and a computer.
  • Able to operate Agency vehicle.

Qualifications Preferred

  • Bilingual – English/Spanish
  • Experience working in Integrated Healthcare, Behavioral Health, or Primary Care environment.
  • Advanced knowledge of cultural diversity and sensitivity

        

Skills Required

  • High school diploma or GED plus 4 years in Behavioral Health or equivalent combined education/experience to meet Behavioral Health Technician qualifications.
  • One year of case management experience.
  • Ability to create individualized plans and client summaries based on needs.
  • Certification in First Aid, CPR, and Crisis De-escalation (training provided if not possessed at hire).
  • Must be at least 21 years of age.
  • Valid driver’s license, acceptable driving record, and reliable transportation.
  • Demonstrated organizational abilities to maintain communication and coordination with clinical team participants.
  • Willingness to work evenings as needed.
  • Ability to manage time and remain organized in a fast-paced, hands-on environment.
  • Obtain and maintain a fingerprint clearance card and pass pre-employment drug and background checks.
  • Provide evidence of negative Tuberculosis screening prior to service and comply with annual TB screening/testing.
  • Possess the physical, mental, and cognitive ability to perform clinical tasks safely (including ability to bend, lift and carry up to 50 pounds).
  • Ability to operate phone, fax, copier, computer, and Agency vehicle.
  • Sound judgment, effective decision-making, conflict resolution, and excellent verbal communication skills.
  • Prior experience in behavioral health settings.
  • Bilingual English/Spanish.
  • Experience working in integrated healthcare, behavioral health, or primary care environments.
  • Advanced knowledge of cultural diversity and sensitivity.
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The Company
500 Employees
Year Founded: 1978

What We Do

Horizon Health and Wellness, Inc. is a nonprofit integrated healthcare provider serving Arizona communities. It delivers primary and pediatric care alongside behavioral-health counseling, psychiatry, substance-use and addiction treatment, telehealth, and inpatient, outpatient, residential, and habilitation services. Licensed by Arizona and accredited by the Joint Commission, Horizon serves patients across all ages and stages of life, emphasizing whole-person wellness and accessible care.

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