Case Manager WorkSource

JOB SUMMARY

This position will coordinate career customer service and employment opportunities in collaboration with partner public agencies and the Career Business Service Unit.

ESSENTIAL RESPONSIBILITIES

• Coach job seekers to ensure appropriate skill-job development and placement services.
• Assess job seekers for job readiness and soft skills, develop Individual Employment Plan.
• Support planning and attainment of established career and placement goals of the Center
• Conduct outreach and interface with target populations, occupational sector groups, businesses, and the community.
• Facilitate customer flow, program participant-worksite referral, placement, and engagement of stakeholders and partners.
• Deliver workforce development services to project referred individuals, e.g. justice involved or who are experiencing homelessness, long-term unemployed.
• Handle challenging situations professionally, maintain appropriate boundaries and confidentiality
• Collaborate with Center and Program Specialists to ensure timely service delivery, participant program progress, training, job placement, staffing, and employer assistance.
• Conduct online labor market research to identify occupational trends.
• Upholds the agency’s mission, contributes to a respectful and safe service environment.
• Ensures compliance with contracts, regulatory requirements, and organizational standards.
• Perform other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES

• Knowledge of workforce development
• Ability to resolve complex issues within tight timeframes while maintaining procedural integrity.
• Analytical and troubleshooting skills.
• High level of professionalism and interpersonal skills.
• Strong computer skills in Microsoft Office.
• Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• Experience working with culturally and racially diverse populations, re-entry, unhoused, high barrier groups in high density under-resourced communities.
• Ability to pleasantly and effectively represent the organization.

EDUCATION / EXPERIENCE

• Bachelor's degree Or equivalent combination of education and experience.
• 2 years of related experience.

CERTIFICATIONS / LICENSURE / LANGUAGE

• Must provide proof of required vaccinations by federal, state, and local funding sources.
• Bilingual (English/Spanish) preferred.
• Employees driving personal vehicles for El Proyecto business must provide El Proyecto proof of a valid driving license, and auto liability insurance. 
• El Proyecto will reimburse employees for their mileage at the current rate set by the Internal Revenue Service.  To receive mileage reimbursement, the employee must log their mileage and submit the mileage expense report to their Appropriate Administrator.

PHYSICAL REQUIREMENTS

• Walking, talking, sitting, bending, stooping, and lifting up to 10 pounds; hand and wrist dexterity to utilize a computer.

- AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER -