Case Manager Supervisor

Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John’s, you ‘ll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion, and empathy are valued. You’ll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

• Choice of 8 medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 11 paid holidays, 2 floating holidays, 7 sick days and up to 18 days of vacation per calendar year.

TITLE                          Case Manager Supervisor                  

SALARY                      From $55,000 To $65,000 Annually

CLASSIFICATION       Full-Time, Non-Exempt

LOCATION                  On Site Only – Jackson Rd. Sacramento, CA

SCHEDULE                 Monday- Friday, 9:00 am to 5:30 pm

About the Position…

The Case Manager Supervisor is a highly organized, empathetic, compassionate, and solution-focused professional who provides direct supervision and leadership to the Case Management team while also maintaining a small caseload.  The Case Manager Supervisor works under the supervision of the Director of Behavioral Health to provide supervision to the case management team. In this position you will be responsible for supporting Case Managers (CMs) in delivering high-quality, trauma-informed, strengths-based services to clients and families.

The Case Manager Supervisor functions as both a supervisor and direct service provider. They are responsible for ensuring fidelity to program expectations, maintaining documentation standards, supporting staff development, and promoting positive outcomes for clients. This position plays a critical role in strengthening team performance, accountability, and service delivery.

You’ll be responsible for…

Leadership & Supervision

• Providing direct supervision to assigned Case Managers, including weekly 1:1 meetings.

• Facilitating regular team meetings and case consultations.
• Supporting staff with complex cases, crisis intervention strategies, and conflict mediation.
• Providing coaching, mentoring, and professional development guidance.

• Monitoring staff performance and providing constructive feedback.

• Ensuring adherence to program milestones, policies, and documentation standards.

• Promoting a collaborative, strengths-based, and trauma-informed team culture.

• Participating in hiring, onboarding, and training of new Case Managers as assigned.

Administrative & Quality Assurance

• Conducting regular audits of client binders, case files, assessments, treatment plans, and progress notes.

• Ensuring timely completion of required documentation, reports, and exit paperwork.
• Tracking caseload metrics and program compliance requirements.
• Communicating program updates, policy changes, and procedural expectations to staff.
• Maintaining close communication with management regarding program needs and team performance.
• Assisting with reporting requirements and administrative tasks as assigned.

Direct Service

• Conducting thorough assessments of client and family needs and strengths.
• Developing, implementing, and reviewing individualized service plans.
• Working collaboratively with clients and community resources to meet identified goals.
• Providing case management services including behavior management techniques.
• Facilitating psychoeducation/life skills classes and groups as needed.
• Providing crisis intervention, resources, and referrals during on-duty assignments.
• Completing treatment plans, assessments, progress notes, monthly reports, and other required paperwork in a timely manner

Professional Responsibilities

• Attending all required staff meetings, supervision, and training.
• Maintaining professional behavior reflects the organization’s mission and vision.
• Demonstrating strong verbal and written communication skills.
• Maintaining regular, predictable attendance.
• Working effectively and respectfully with colleagues, clients, and community partners.
• Performing other duties as assigned by management.

You must have...

• Bachelors Degree in Social Work, Psychology, Human Services, or a related field
• At least 1 year of experience with supervising or leading a team or associate degree plus 2 years of experience working with individuals or families with complex needs.
• Fluency in English language (spoken and written)
• Demonstrated leadership, coaching, or mentorship experience.
• Strong organizational, documentation, and administrative skills.
• Ability to work independently, flexibly, and collaboratively.
• Experience working effectively with outside agencies and community partners.
• Proficiency in Microsoft Suite
• An incredible passion for our mission

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Standing/walking approximately 20% and sitting 80% of the time
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

It's a plus if you have...

• Fluency in Spanish language (spoken and written)
• Trauma informed training

• Experience with Kipu EHR

You'll be successful if...

You’re a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You’re intentional about giving internal and external clients a positive interaction.

You're organized and diligent.

You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you’re not afraid to ask.

You’re a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

You're a self-starter.

You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John’s Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.