Case Manager - MA

Position Overview

As a Case Manager with Veteran Pathways of New England, you will work closely with Veterans and service members to develop individualized stabilization plans that address housing, employment, and wellness needs. This role serves Veterans and their families across Cape Cod and Suffolk County, Massachusetts (MA), with a primary focus on outreach and client engagement in the Cape Cod area.
This is a field-based position supporting Veterans across Cape Cod and Suffolk County. The role requires regular travel throughout the assigned service area based on client and program needs.
This position will include regular in-person coverage at assigned VA locations supporting the service area. Current anticipated VA coverage locations include Brockton VA, Jamaica Plain VA, Boston VA, and West Roxbury VA. Specific VA locations, days, and on-site coverage expectations may change based on program needs, VA coordination, outreach requirements, and client support needs.

The position begins with an initial training period of approximately two months. Training may be completed in-person, remotely, or through a combination of both depending on operational needs.

This role combines direct client engagement with a significant documentation component. Case Managers are responsible for maintaining a full caseload while completing timely, accurate, and compliance-driven documentation for each client served.

Key Responsibilities

Housing Stabilization Services

• Provide case management services to support housing stability.
• Develop assessments and Housing Stability Plans tailored to client needs.
• Administer Temporary Financial Assistance and connect clients with VA, state, and local benefits.
• Offer referrals to community resources and follow-up services to ensure progress.

Client Support and Advocacy

• Conduct intake assessments to determine program eligibility and client needs.
• Provide ongoing support through planning, implementation, and evaluation of client goals.
• Advocate for clients and connect them to essential services that align with their action plans.

Community Engagement

• Conduct outreach within assigned communities to connect with Veterans and service members in need.
• Represent Veteran Pathways of New England at local engagements and events.
• Conduct regular outreach throughout Cape Cod and Suffolk County based on program needs.
• Provide in-person presence at assigned VA locations supporting the service area as coordinated by program leadership.
• Build and maintain relationships with community partners, service providers, and Veteran support organizations.

Administrative Support

• Maintain accurate and organized client files, including timely updates in the tracking system.
• Prepare data and narrative reports to support program evaluations.
• Ensure compliance with program requirements and deadlines.
• Manage a high volume of case documentation, including intake assessments, housing plans, case notes, and program-required reporting.
• Complete documentation in a timely and accurate manner to meet SSVF and internal compliance standards.
• Balance a dynamic caseload with significant administrative responsibilities.

Requirements

• 1–3 years of experience in case management, housing support, Veteran services, social services, behavioral health, outreach, or another closely related human services field.
• Associate or Bachelor’s degree in Social Work, Human Services, Public Health, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.     
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and collaboratively with Veterans, service members, and at-risk populations.
• Ability to manage a caseload, maintain organized client records, and complete timely, accurate documentation in a compliance-driven environment.
• Reliable transportation and a valid driver’s license are required.
• A Veteran Pathways vehicle may be available on a limited basis, but employees should expect to rely on personal transportation for field-based work.
• This position includes regular in-person and field-based work throughout the assigned Cape Cod and Suffolk County service area, including assigned VA locations, client meeting locations, outreach sites, and other program-related locations.
• Candidates must be able to reliably travel throughout the assigned service area and respond to urgent client or program needs within 30–45 minutes when required.
• Due to the field-based nature of this role, candidates should be able to maintain reliable access to the assigned service area and VA locations on a consistent basis.
• Ability to complete the initial training period, which may be conducted in-person, remotely, or through a combination of both depending on operational needs.
• Must be able to effectively engage with Veterans and service members throughout the community.
• Must pass a background check.

Preferred Qualifications

• Experience with homelessness prevention, rapid re-housing, housing stabilization, SSVF, VA programs, or transitional support services.
• Experience using HMIS or similar case management/data systems.
• Military or Veteran experience is not required but is strongly valued.
• Demonstrated passion for serving Veterans and helping remove barriers to housing and stability.
• Strong analytical skills, flexibility, and adaptability in changing environments.

Application Requirements

All applicants must submit:

• Resume
• A brief statement describing your interest in serving Veterans and contributing to the mission of Veteran Pathways of New England.
• Professional references may be requested later in the hiring process.

Schedule:

• Monday–Friday; 8 a.m. to 4 p.m.
• Weekly schedule may include rotating in-person coverage at assigned VA locations, field outreach, client meetings, and one remote workday when program needs allow.
• Specific VA locations, days, and coverage expectations may change based on program needs, VA coordination, outreach requirements, and client support needs.
• Occasional evening, weekend, or urgent field response may be required based on client and program needs.

Compensation:

• The salary range for this position is $55,000–$58,000 annually. The final offer will be based on experience, qualifications, and alignment with program funding.

Benefits:

• Meaningful work directly supporting Veterans and their families.
• Comprehensive health and dental benefits package.
• 403(b) retirement plan.
• Generous Paid Time Off (PTO) policy, including holidays.
• Opportunities for training and professional development.
   

Equal Opportunity Statement

Veteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.