CLOSING DATE: OPEN UNTIL FILLED (WITH BI-WEEKLY REVIEWS)
POSITION: Case Manager ( 2 positions)
SALARY: $24.03 - 32.74, per hour DOE
REPORTS TO: Child Support Case Manager Supervisor
LOCATION: Child Support; Nespelem, Washington
Basic Functions: Non-Exempt position: The Case Manager is responsible for maintaining child support caseloads and acting as advocates in the Colville Confederated Tribes Child Support Administrative proceedings. The Case Manager will assist Colville Tribal members in ensuring fair and just child support orders are entered in Tribal Court. Additionally, the Case Manager is responsible for carrying out the court orders and complying with enforcement protocols as it relates to collections.
BENIFITS: We have excellent benefits including full Medical, Dental, Vision, Life, 401k with employer contributions, Short-and Long- Term disability for Full-Time employees. Generous leave package includes paid holidays, sick leave, and annual leave for Full-Time and Part-Time employees.
QualificationsMINIMUM QUALIFICATIONS:
Education and Training:
- Typically requires an Associates’ Degree, plus 2 years related work experience.
- Requires a valid driver's license and be eligible for the Colville Tribal vehicle insurance program.
Knowledge, Skills, and Abilities:
- Requires specialized knowledge of the principles, practices and procedures associated with child support management in public service and tribal business.
- Requires a working knowledge of the child support laws of the State of Washington, by reviewing and evaluating on a daily basis an assigned caseload of TANF, non-TANF, foster care and Interstate Support Enforcement cases.
- Requires special skills with independently negotiating and/or interviews custodial/absent parent, attorneys, and employers regarding their accounts and verifying the accuracy of financial and informational data.
- Requires special skills in reviewing and interpreting administrative support court orders as they relate to paternity of children custody.
- Requires knowledge of and ability to be sensitive to Native American culture and lifestyle.
- Requires the ability to establish and maintain effective working relations with the public, co-workers and various Tribal, State, and Federal Programs.
- Requires the ability to comply with Federal and State audit requirements in properly identifying and locating responsible parent for debt establishment and collection.
- Requires the ability to conduct research and evaluate pertinent legal authority, court decisions, and other precedents of parent(s).
- Requires ability to work under stressful situations and handles conflicts, complaints, and other problems in a professional and courteous manner.
- Requires ability to demonstrate STRICT confidentiality.
- Requires ability to adhere to professional and ethical codes of conduct and agree to standards of healthy lifestyle that includes abstaining from alcohol and non-prescribed chemicals throughout duration of employment.
- Requires the ability to gather and analyze data and develop conclusions and recommendations.
- Requires ability to plan, organize, and prioritize work processes in a high volume environment in order to meet schedules and timelines.
- Requires the ability to communicate technical information and to interact with a wide variety of groups and individuals inside and outside the organization.
Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.
TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.
If required of this position, you must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.
INFORMATION: Krystal Keaton, Human Resources Technician Sr. Confederated Tribes of the Colville Reservation, Human Resources Office, P.O. Box 150, Nespelem, WA 99155, (509) 634-2794. [email protected]
Skills Required
- Associate's degree
- Two years of related work experience
- Valid driver's license
- Eligibility for the Colville Tribal vehicle insurance program
- Specialized knowledge of child support management principles, practices, and procedures
- Working knowledge of Washington State child support laws
- Knowledge of administrative support court orders related to paternity and child custody
- Sensitivity to Native American culture and lifestyle
- Ability to establish effective working relationships with the public, coworkers, and Tribal, state, and federal programs
- Ability to comply with federal and state audit requirements for identifying and locating responsible parents
- Ability to research and evaluate legal authorities, court decisions, and precedents
- Ability to handle stressful situations, conflicts, complaints, and problems professionally
- Strict confidentiality
- Adherence to professional and ethical codes of conduct
- Ability to gather and analyze data and develop conclusions and recommendations
- Ability to plan, organize, and prioritize work in a high-volume environment
- Ability to communicate technical information and interact with diverse groups and individuals
- Ability to abstain from alcohol and non-prescribed chemicals throughout employment
What We Do
The Confederated Tribes of the Colville Reservation is a sovereign tribal government representing twelve bands in northeastern Washington. The Tribe manages roughly 1.4 million acres (about 2,100 square miles), provides government services, natural-resource stewardship, and member programs, and supports tribal enterprises and public services for thousands of enrolled members, operating a multi‑program administration that employs over a thousand people.
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