Case Manager - ILS San Jose

Why join our team

At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. As a USA TODAY Top Workplace, we are proud to build a culture where team members feel supported, valued, and connected to meaningful work.

As a Case Manager, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive.

Why you’ll love it here

At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth.

When you join our team, you can expect:

• A supportive team environment

• Meaningful work that makes a difference

• An inclusive culture where you belong

• Opportunities to learn and grow

• Flexible scheduling to support work-life balance

Your benefits start on Day 1:

• 100% company-paid medical, dental, and vision coverage for employees

• Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical

• Retirement savings plan with up to a 5% company match

• Mileage reimbursement for work-related travel

• Paid vacation, sick time, and paid holidays, including your birthday

• Student Loan Repayment Assistance Program

What you’ll be doing

As a Case Manager, you will provide administrative and programmatic support to the Area Manager for the operations of programs, client management and support of program staff. The Case Manager provides jobsite-based support, coaching and work direction, and instruction to clients with intellectual and/or 
developmental disabilities (IDD) within the program.

In this role, you will:

• Serve as administrative and program support to overall program and operations. 

• Monitor the delivery of daily program support, supervision, and instruction to participants with intellectual and physical disabilities. 

• Track daily programming schedules of staff and participants to ensure compliance, quality, and efficiency of service delivery. 

• Acts as a supervisory role and support for program staff and ensure completion of daily report entries with adequate detail of engagement. 

• Assist the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, curricula, and activities for participants in-person and remotely. 

• Assist with budgetary, billing, and payroll support functions. 

• Serve as backup to provide direct support to for participants in field and/or remotely as needed. 

• Complete and prepare reports on staff and participants. 

• Oversees the management of daily, weekly and monthly schedules for staff and participants. 

• Oversee required data reporting and tracking of staff, participants, and programs. 

• Assist Direct Support Professionals in the creation and delivery of functional curriculum for participant activities as needed. 

• Collaborate with teams and committees as assigned. 

• Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance). 

• Provide oversight and support for curriculum and program activities. 

• Provide training and safety program coordination for staff. 

• Work in collaboration with Area Manager in marketing efforts. 

• Follow-up with staff deadlines for administrative responsibilities. 

• Assist with new employee orientation and training at job sites and in community activities. 

• Train and support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support). 

• Act as liaison between DSPs and Area Manager. 

• Work closely with Area Manager to develop and complete required documentation and reports for service line. 

• Manage the system of collecting organizational (internal & external) metrics consistently and accurately in database management system (intake paperwork, renewals, ISPs, semi-annuals, SIR/APS/Program reports and behavior support plans). 

• Manage the system of reporting data collected to all interested parties. 

• Ensure staff complete daily reporting requirements and conduct frequent audits to ensure quality and reporting compliance. 

This is a community-based role and includes regular driving between locations.

What we’re looking for

We are looking for someone who is compassionate, dependable, and ready to make a positive impact.

Qualifications

• 90+ college units OR,  

• Minimum of 3 years hands-on experience working with individuals with a wide range of intellectual & physical disabilities, including individuals with the most intensive support needs. 

Skills

• Strong program development and personnel management skills. 

• Ability to create and deliver creative, engaging, and educational lesson plans using best practices in developing program curricula as a guide. 

• Ability to diffuse crisis situations and apply problem solving strategies. 

• Strong organization and administrative skills. 

• Detail-oriented, ability to multi-task and manage time well. 

• Excellent interpersonal skills. 

• Proficient in Microsoft Suite.  

Employment Requirements  

• Acceptable driving record. 

• Ability to travel within and throughout the region where services are provided.  

• Ability to travel in and throughout the state as needed to attend meetings. 

• Successful completion of background check. 

Physical Demands & Work Environment  

This position requires the employee to regularly stand, walk, sit, talk and hear. The employee must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required.  
 
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 
The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.  

Equal Opportunity and Accommodation 

Options For All is committed to the full inclusion of individuals with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Ciara Quinones at [email protected].