The Role
Manage incoming client referrals, verify Medicaid eligibility via EPACES, schedule intake appointments in the EHR, confirm attendance, perform day-after follow-ups, maintain client data and confidentiality, and coordinate with clinicians and referral agencies to transition clients to clinical care.
Summary Generated by Built In
Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.
Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff.
Are You a Good Fit For Us?
The Case Manager II is responsible for managing all daily incoming client referrals, scheduling intake appointments, verifying client insurance information and following up with admitted clients on their caseload while always exhibiting the highest level of professionalism.
Responsibilities
- Answer all incoming referrals and potential client calls
- Determine client eligibility for Athena services via phone or in person
- Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians
- Verify Medicaid insurance eligibility through EPACES
- Schedule Intake appointments in EHR system
- Check in with clients prior to the first therapeutic session to ensure they are confirmed and have all necessary equipment in order to connect with the Clinician and answer any questions that may arise
- Confirm clients on caseload have successfully attended their first session
- Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician
- Assist Case Manager Supervisor with incoming Clinician support when needed
- Collaborate with referral agencies and provide an update on referral status when needed
- Maintain data for incoming clients and collaborate with leadership staff, direct supervisor and other colleagues in a professional manner
- Maintain a high level of confidentiality in respect to all client information and internal documentations
- Utilize the agency's electronic health record system to ensure proper and timely completion of documentation and accurate client information
- Manage caseloads as follows: Full-time Case Manager 2 (CMII): 150–200 clients maximum, Part-time CMII: 75–100 clients
- Conduct follow-up actions the day after initial contact
- Perform other duties as assigned by the Supervisor
Qualifications
- Completed High School Diploma or Associate's Degree or higher
- 1-3 years of relevant professional experience
- Bilingual in English and Spanish required
- Superior interpersonal skills and ability to work extremely well as part of a team.
- Ability to work well under pressure and manage sensitive or controversial clients with tact, kindness, and professionalism.
- Must be passionate about working with underserved communities and possess a high level of engagement, communication, and interpersonal skills
Working Conditions
This position will be located at either the Manhattan office at the Bronx office at 2825 Third Avenue, Suite 402, Bronx, NY 10455. This is a professional work environment where a computer, desk, chair, and office supplies will be provided on-site at each of our offices.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role above.
While performing the duties of this job, the employee is regularly required to hear and speak on the phone or computer throughout the day, stand and sit for an extended period of time and be able to write and answer emails in addition to carrying objects no greater than 25 pounds, when needed.
Direct Reports: This position has no direct reports.
Skills Required
- High School Diploma or Associate's Degree or higher
- 1-3 years of relevant professional experience
- Bilingual in English and Spanish
- Experience verifying Medicaid eligibility through EPACES
- Experience using an Electronic Health Record (EHR) system and scheduling intakes
- Superior interpersonal and teamwork skills
- Ability to work well under pressure and manage sensitive clients with tact and professionalism
- Willingness/ability to work on-site at Manhattan or Bronx office
- Ability to hear and speak on phone/computer, sit/stand for extended periods, and lift/carry up to 25 pounds
Am I A Good Fit?
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The Company
What We Do
AthenaPsych (Athena Community Health) is an outpatient community mental health clinic providing services for children, adults, and families throughout New York State. Operating clinics in the Bronx, Manhattan, and Rochester, the organization specializes in individual and group psychotherapy delivered in-person and via telehealth. They are committed to enhancing the accessibility and quality of mental health care, specifically focusing on supporting individuals from underserved communities.
