Southwest Care Center (SCC) is a non-profit healthcare organization who has been providing exceptional healthcare to people within our community for over 25 years. We provide services, including medical, behavioral healthcare, and community outreach, with health centers located in Santa Fe, and Albuquerque, NM. Southwest Care Center is an FQHC-LAL.
SCC has an opportunity for a Case Manager to join our team of professionals serving patients in our Santa Fe and Albuquerque clinics.
Must have a strong desire to make a difference in the community. Must embrace a team-oriented approach and be comfortable working with and leading a team of medical support professionals. Opportunity to mentor others, participate in quality and process improvement initiatives.
•Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning
•Conducts intake interviews, performs psychosocial assessment to identify psychosocial, economic or social risk factors, performs eligibility and referral services for patient and family to ascertain support service needs associated with adherence to medical treatment plan.
•Assesses eligibility for and maintains eligibility in health insurance plans, patient assistance programs or other services that improve retention in care. Coordinates assistance by making appropriate referrals, following up with patient and agencies or services referred to, and monitoring and assisting with patient’s progress through the service delivery system. Provides consultation regarding financial planning, budget development and housing plans.
•Links patient to a broad range of services, including, but not limited to medical care,behavioral health, substance abuse treatment, financial assistance, housing, food, financial entitlement, clothing, transportation, vocational training, and harm reduction services
•Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning
•Monitors and accurately documents patients progress through individualized service planning that assesses level of functioning, adherence to medical treatment plan and access to service needs utilizing the Electronic Medical Record (EMR)
•Within scope of practice, provides therapeutic interventions to patients by ensuring adherence to intervention plans, enlisting patient participation through education and supportive activities, monitoring adherence to medication regiments, follow-up appointments and utilization of enabling and supportive services.
•Performs identified prior authorizations; collaborates with clinical staff and providers for necessary supporting documentation. (Pharmacy prior authorizations provided by Pharmacy Staff in Specialty Care clinics).
•Maintains appropriate level of working knowledge regarding applicable grants and other program funds, regulatory requirements (such as FQHC,PCMH); patient counseling, guidance and all documentation are consistent with meeting such requirements.
•Develops and maintains strong relationships with community resources to maintain up-to-date awareness of available resources.
•Assist with Outreach HIV/HCV rapid testing and counseling programs (following certification).
Interested in this Position? Need More Information?Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact [email protected].
*Please note, we are unable to respond to resume inquiries.
Living & Working in New Mexico:The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport providing low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
Skills Required
- Conduct intake interviews and psychosocial assessments
- Coordinate interdisciplinary treatment planning and referrals
- Assess and maintain eligibility for insurance and patient assistance programs
- Document patient progress and care plans accurately in the EMR
- Perform prior authorizations and collaborate with clinical staff
- Provide therapeutic interventions within scope of practice and support adherence
- Develop and maintain relationships with community resources
- Comfortable leading, mentoring, and working in a team-oriented setting
- Knowledge of applicable grants and regulatory requirements (e.g., FQHC, PCMH)
- Certification for HIV/HCV rapid testing and counseling (for outreach programs)
What We Do
Santa Fe: With three clinic locations in Santa Fe, Southwest CARE Center (SCC) aims to provide a compassionate, patient-centered environment where everyone can feel comfortable and respected while receiving the highest quality health care available. Our services include: family medicine, HIV, Hepatitis C and primary care services to women, men and children. Albuquerque: In September of 2015, Southwest Care Center opened its doors in Albuquerque, providing the same high standard of HIV/AIDS prevention and treatment. In addition we provide Gender Equity Medicine, Adult Primary Care, integrated behavioral health, social services and on-site pharmaceutical services. Our focus at Southwest CARE Center is to provide a compassionate, patient-centered environment where everyone can feel comfortable and respected while receiving the highest quality health care available. Considered the future model of health care delivery in the nation, Southwest CARE Center is one of the largest and most experienced providers of HIV care in southwestern United States. As a leader in HIV care, our physicians, nurses and case managers are active on national, state and local levels in the development and improvement of services for persons with HIV/AIDS. We provide one-stop accessible and coordinated care by including medical, pharmacy, case management, prevention, testing and counseling, research, patient advocacy, nutrition, housing assistance, mental health services and substance use disorder counseling on site. As we move toward expansion of primary care services, Southwest CARE Center will use the same wrap-around service model delivered within the context of our core values: compassion, communication, vision, teamwork, and respect to provide healthcare that every person deserves
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