Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
We have an opening within Envoy's dedicated global team for an to join us on a full time, permanent basis. Our ideal candidate is passionate about immigration and will responsible for managing and coordinating the process of immigration applications. A passion for immigration and people will help you thrive at Envoy Global!
As our Case Manager- France you will be required to:
- Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.
- Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
- Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
- Prepare/draft applications
- Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
- Ensure assessments are completed in accordance with SOP
- Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP
- Attend and participate in client calls as needed
- Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fail to meet its processing standard/withdraw applications and/or request refund of government fees
- Ensure accurate billing of client matters in keeping with company policy and protocols
- Prepare client reports with ongoing cases information
- Prepare/draft client trainings
- Accompany clients to the prefecture if needed
- Support any operation linked with ongoing cases requested by team lead
- Strong proficiency with MS Office Suite
- Oral and written proficiency in English and French
- Knowledge of French immigration law and processes
- Strong desire to learn and excel in a dynamic growing team.
- A passion for immigration law
- Capacity to prioritize, manage and execute multiple tasks and case
- Excellent time management, and organizational skill
- Ability to work independently and take ownership of relevant tasks
- Ability to interact and communicate clearly and effectively
- Knowledge of other languages is desirable but not essential
- 2 + minimum of immigration experience preferred
- Bachelor's Degree or Equivalent work experience
What We Do
Founded in 1998, Envoy is a global immigration services provider offering the only enterprise immigration management platform that makes it seamless for companies to hire and manage an international workforce by combining expert legal representation — for both inbound and outbound immigration — and our proprietary technology.
Why Work With Us
Envoy combines the ingenuity of an established company with the excitement of a startup. We are growing quickly, yet our mission remains focused on helping businesses compete, individuals succeed and families reconnect. We provide a fantastic working environment that focuses on hiring smart, driven individuals who strive to be difference makers!
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