The Case Manager will provide extensive case management to refugees being received by LSSNCA's Reception and Placement Services team. The Case Manager will ensure eligible clients are enrolled in appropriate programs and oversee the requirements of those programs. The objective of the Case Manager is to ease the transition, empower the refugee, and put the client on the path to self-sufficiency.
Essential Functions
• Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated timeframes;
• Complete suitability determinations for minor cases;
• Provide extended case management and support services to clients enrolled in Public Private Partnership services;
• Contact area service providers through mailings, phone inquiries, and person-to-person meetings to provide them program information and to inquire about available services. Make referrals as appropriate;
• Assist eligible clients in the completion of Affidavits of Relationships and refugee interests;
• As appropriate, request and client stipend checks;
• Assist in the collection of program service data for reports
• Complete all forms as required
• Maintain accurate record of all services provided;
• Produce and submit reports in a timely manner;
• Coordinate services with other area agencies;
• Work as part of the program team and participate in staff meetings and in-service trainings;
• Other duties as assigned.
SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or technical school) or Work Equivalent, Field of Study: social work; human services
Experience: 1 plus years of experience in refugee resettlement
Other Requirements: Fluency in Spanish
Preferred Skills
● Live locally in the Frederick, MD region preferred.
- Ability to organize multiple client-related activities.
● Excellent oral and written communication skills in English.
● Ability to balance the needs of the client and the employer.
● Conviction about the capacity of people to grow and change.
● Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
● Ability to communicate with all persons in a culturally competent manner.
● Be sensitive to the service population’s cultural and socioeconomic characteristics.
● Knowledge of immigration and/or refugee issues
● Reads, writes, and speaks a relevant foreign language
Skills Required
- Bachelor’s degree or equivalent work experience in social work, human services, or a related field
- At least 1 year of experience in refugee resettlement
- Fluency in Spanish
- Ability to organize multiple client-related activities
- Excellent oral and written communication skills in English
- Ability to balance client and employer needs
- Culturally competent communication skills
- Sensitivity to clients’ cultural and socioeconomic characteristics
- Knowledge of immigration and refugee issues
- Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook
- Relevant foreign language reading, writing, and speaking ability
- Local residence in the Frederick, Maryland region
What We Do
Lutheran Social Services of the National Capital Area (LSSNCA) is a nonprofit human services and immigration relief and refugee welcome agency. Dedicated to fostering resiliency and self-sufficiency, LSSNCA provides critical support including immigration legal services, refugee resettlement, mental health care, and housing assistance to underserved populations and newcomers across Maryland, Virginia, and Washington, D.C., ensuring individuals have the resources needed to lead fulfilling lives.
