****Multiple roles available****
While we will interview the strongest applicants for this role, we will prioritize Access Solutions candidates who have been affected by organizational changes.
Location: Portland or South San Francisco, however remote option will be considered.
Note: Relocation benefits are not available for this job posting. Start Date will be April 14th, 2025. In this role, applicants would be employed through Magnit, the Managed Service Provider for Genentech's Contingent Workforce, to work on a Genentech assignment. Below are details about the assignment and Genentech.
Roche is a global healthcare group with 94,000 employees in 100 countries, focused on innovation and transforming patients' lives. Genentech Access Solutions, a member of Roche Group, helps patients navigate the insurance process and access medicines, improving their quality of life. Roche values science, technology, innovation, professional development, diversity, and inclusion. The company has a unique culture centered around its people and a vision for greater patient benefit and impact. Join Roche and be part of one of the world's largest biotechnology companies, making a meaningful difference in healthcare.
Your Opportunity:
The Access Solutions Case Manager (CM) acts as a liaison between patients, providers, distributors, and insurance carriers to assure services are provided in the least restrictive and least costly manner. They are responsible for providing reimbursement support to patients, pharmacists, physicians, and internal sales force, educating and assisting patients (and/or their families) and providers to navigate through the reimbursement and appeal process for the assigned product. They also identify barriers to reimbursement, facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.
The Case Manager is an Individual Contributor and reports to an Access Solutions Supervisor.
Key Accountabilities
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You will demonstrate effective problem-solving skills and excellent customer service.
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You will exhibit proficient investigational and analytical abilities with strong written and verbal communication.
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You will have the ability to work collaboratively in a team, effectively delegate tasks, and demonstrate leadership.
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You will have strong attention to detail, multi-tasking, organizational skills, and effective time management.
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You will be able to work under pressure, prioritize tasks, and follow written Standard Operating Procedures.
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You should be prepared for periodic mandatory overtime, including weekends, during high referral seasons or unexpected volume surges.
Who you are:
Qualifications:
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Bachelor's degree is preferred.
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A minimum of 3 years reimbursement experience is preferred.
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A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required.
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Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required.
The expected salary range for this position based on the primary location of Portland is $30 per hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
*LI-MG1
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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What We Do
Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for more than 40 years. Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours.
