Case Manager (Access to Services- Reno)

Description

The Case Manager provides individualized support to adults through the Access to Services (ATS) Program, focusing on case management, advocacy, and long-term service retention. This role ensures that clients have sustained access to healthcare, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.

Reporting to the Program Manager, the Case Manager works collaboratively with Program Coordinators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility.

Case Management & Client Support

· Conduct client intakes, need assessments, and service plan development to identify goals and barriers.

· Provide individualized case management through regular check-ins and follow-up support.

· Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.

· Deliver crisis intervention and immediate problem-solving to address urgent needs.

· Coordinate transportation, childcare, and other logistical support to prevent service interruptions.

· Collaborate with the Program Manager and Program Coordinators to ensure continuity of care and successful client outcomes.

Self-Advocacy & Skills Building

· Coach clients with self-advocacy, communication, and problem-solving strategies to strengthen independence.

· Support clients in navigating community systems, agencies, and service provider networks.

· Conduct service plan reviews and update goals and interventions based on progress and emerging needs.

· Empower clients to build confidence and sustain engagement in services through education and skill development.

Documentation & Data Tracking

· Maintain accurate and confidential case records, documenting all client interactions and outcomes.

· Track service utilization and progress toward individualized goals.

· Analyze data to identify patterns and trends in service access, retention, and barriers.

· Ensure compliance with funding, confidentiality, and organizational reporting requirements.

· Prepare summaries and updates for quarterly and annual program reports.

Community Engagement & Outreach

· Build and maintain strong relationships with service providers, employers, and community agencies.

· Collaborate with partner organizations to facilitate referrals and resolve service disruptions.

· Represent the Access to Services Program at outreach events, community meetings, and trainings.

· Advocate for improved access, inclusion, and service delivery within community systems.

· Educate clients and community members about available programs, resources, and support networks.

Compliance & Certification

· Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.

· Follow organizational policies and funding requirements to ensure all services meet compliance standards.

· Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.

· Report any compliance concerns or client safety issues promptly.

· Perform other duties as assigned to support program operations and organizational goals.

Requirements

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

· Strong case management, advocacy, and crisis intervention skills.

· Knowledge of healthcare, housing, employment, and social service systems.

· Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.

· Excellent interpersonal, written, and verbal communication skills.

· High cultural competency and understanding of marginalized or underserved populations.

· Proficiency in documentation, data tracking, and service reporting.

· Strong organizational and problem-solving abilities.

· Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.

· Commitment to CSD’s values of equity, inclusion, empowerment, and community service.

Qualifications

· Bachelor’s degree in Human Services, Social Work, Rehabilitation Counseling, or a related field; equivalent experience may be considered.

· Minimum of two (2) years of experience in case management, client advocacy, or social services.

· Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.

· Experience in community-based programs, healthcare navigation, or service coordination.

· Valid driver’s license and reliable transportation required.

· Flexibility to work on occasional evenings or weekends for outreach or client needs.