The Role
Provide trauma-informed case management and crisis intervention to tenants with lived experience of homelessness, coordinating extreme cleaning, decluttering, pest-control preparation, tenancy support, and referrals across multiple housing sites to improve housing stability and wellbeing.
Summary Generated by Built In
Competition # 2026-311-CCCase Manager (2026-311-CC)Employment Type:Permanent Full Time, Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Exclusively Onsite – 650 Queen St E, Toronto, ONSalary:External Rate: G7 - $56,802.64
Internal Rate: G8 - $57,961.88Application Deadline:August 13 2026, by 11:59 pm
Who We Are
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – First Steps to Home, Supportive Housing – Community Care Unit
Our Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.
Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client self-determination.
The Case Manager reports to the Supervisor, Living Standards Response Team and works in collaboration with the Team to minimize and eliminate pest infestations and hoarding behaviours by working alongside tenants to provide case management and practical assistance to tenants to enhance their quality of life and housing stability. This includes working alongside the Team to perform extreme cleaning, declutter and removal of debris, organize living spaces, and to prepare units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role upholds best practices in trauma-informed care, supports organizational goals, and advances resident well-being, safety, and tenancy stabilization across multiple housing environments. The role is mobile and will work across different locations in owned, leased and private properties.
The philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.
What You Will Do
Internal Rate: G8 - $57,961.88Application Deadline:August 13 2026, by 11:59 pm
Who We Are
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – First Steps to Home, Supportive Housing – Community Care Unit
Our Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.
Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client self-determination.
The Case Manager reports to the Supervisor, Living Standards Response Team and works in collaboration with the Team to minimize and eliminate pest infestations and hoarding behaviours by working alongside tenants to provide case management and practical assistance to tenants to enhance their quality of life and housing stability. This includes working alongside the Team to perform extreme cleaning, declutter and removal of debris, organize living spaces, and to prepare units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role upholds best practices in trauma-informed care, supports organizational goals, and advances resident well-being, safety, and tenancy stabilization across multiple housing environments. The role is mobile and will work across different locations in owned, leased and private properties.
The philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.
What You Will Do
- Provide comprehensive case management, including assessment, case planning, informal counselling, crisis response, and service coordination tailored to tenant challenges.
- Collaborate with tenants and the Living Standards Response Team to actively support extreme cleaning, decluttering, unit cleaning, and pest control preparations as part of care planning.
- Collaborate actively with the multidisciplinary Living Standards Response Team, assessing client needs and developing individualized action plans for housing stabilization.
- Deliver crisis intervention and ongoing emergency support, participating in direct in-unit interventions for tenant safety, decluttering, and environmental health.
- Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders
- Lead and model practical coaching and engagement strategies for staff and tenants for improved unit management and pest control preparation.
- Maintain program records, participate in supervision and training, and ensure compliance with anti-racism principles and organizational standards.
- Work a flexible schedule based on tenant and program needs; document program activities and communicate client progress.
- Conduct regular team visits to tenant homes for monitoring, coaching, and direct support in maintaining healthy living conditions.
- Deliver immediate crisis intervention and ongoing emergency support for tenants.
- Document tenant progress, collect statistics, and provide required reports on program activity and impact.
- Refer clients to community resources, coordinate with external partners, and monitor residents’ adherence to program policies.
- Monitor residents’ adherence to program policies and lead strategies for early intervention to prevent eviction and promote housing retention.
- Participate in organizational training, staff meetings, supervision, and maintain program records that reflect service standards and anti-racism principles
- BSW or equivalent Bachelor level degree in Social Work or related field.
- Minimum 3 years’ experience in mental health, harm reduction, housing help, and with clients who have experienced homelessness.
- Proven skill in case management, informal counselling, and crisis intervention.
- Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.
- Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.
- Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.
- Demonstrated assessment skills; ability to minimize barriers for low-income individuals with mental health and substance use issues.
- Demonstrated ability to develop, implement, and evaluate community needs and follow-up programs.
- Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.
- Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.
- Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.
- Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.
- Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.
- Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.
- Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.
- Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.
- Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).
- Commitment to ongoing learning and professional development as directed by the organization.
Skills Required
- BSW or equivalent Bachelor's degree in Social Work or related field
- Minimum 3 years' experience in mental health, harm reduction, housing help, and with clients who have experienced homelessness
- Proven skill in case management, informal counselling, and crisis intervention
- Advanced understanding of homelessness, poverty, mental health, and substance use
- Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, and tenant support
- Ability to collaborate with multidisciplinary teams and coordinate external community resources
- Ability to use computer applications (MS Word, Excel, Outlook) and learn relevant documentation/scheduling software
- Capacity to safely perform physical tasks, including lifting up to 40 lbs and in-unit cleaning/decluttering
- Comfort working in challenging, unpredictable environments (behavioural challenges, strong odours, substance use present)
- Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks
- Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management
- Demonstrated assessment skills, program development, evaluation experience, and strong interpersonal/communication skills
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The Company
What We Do
WoodGreen Community Services is one of the largest social service agencies in Toronto, dedicated to enhancing self-sufficiency, promoting well-being, and reducing poverty through innovative solutions to critical needs. Serving over 40,000 residents annually, the organization provides a comprehensive range of integrated community services, including affordable housing, employment support, financial counselling, child care, and mental health services to help vulnerable individuals and families thrive.
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