The Role
Coordinates client cases from intake through closure, serving as the primary contact for clients and stakeholders. Responsibilities include scheduling appointments, maintaining accurate records, monitoring progress, communicating with teams and service providers, preparing reports, resolving queries, escalating issues, ensuring confidentiality and policy compliance, and supporting process improvements.
Summary Generated by Built In
- Coordinate and manage assigned client cases from intake to closure.
- Act as the primary point of contact for clients and stakeholders.
- Schedule appointments, meetings, and follow-ups.
- Maintain accurate case records and documentation.
- Monitor case progress and ensure timely completion of tasks.
- Communicate with internal teams and external service providers.
- Ensure compliance with organizational policies and confidentiality standards.
- Prepare case reports and update management regularly.
- Resolve client queries and escalate issues when necessary.
- Support continuous improvement of case management process.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Attention to detail and documentation accuracy.
- Problem-solving and coordination skills.
- Proficiency in MS Office.
Skills Required
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Attention to detail and documentation accuracy
- Problem-solving and coordination skills
- Proficiency in Microsoft Office
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The Company
What We Do
Thanal Trust is an environmental nonprofit working to promote environmental health and justice through research, advocacy, action, and education. Its programs focus on organic farming, agroecology, biodiversity conservation, zero-waste practices, sustainable livelihoods, tribal agriculture, and community-based climate and conservation initiatives. The organization collaborates with communities, schools, and partners to advance sustainable development and influence environmental policy at local and global levels.
