Carrier Service Representative 1

Location: Odessa, TX
About Vorto
Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our careers page and read this blog post to learn more about our culture.
About the Role
Entry-level position at a fast-paced logistics technology company. The Carrier Success Representative I plays a pivotal role in cultivating and enhancing partnerships with large and small trucking companies. This role is central to our strategy of recruiting top-tier carriers, nurturing these relationships to promote growth and retention, and advancing their engagement with our platform. Collaborating closely with the operations team, the representative is instrumental in assisting in the development of carrier relationships, recruitment and carrier advancement. In this position you will be the first point of contact with all visitors and will help to guide their experience while at our facility. The position is full time and will be in office. Attendance at occasional company events may also be required.
The Customer Service Representative's function is a communication bridge between the operations teams and the drivers. Our team is responsible for keeping track of drivers and assets, sending out critical information to drivers, receiving reports and inquiries from drivers, and obtaining status updates from drivers at the request of the operations teams.
Essential Duties and Responsibilities

• Stay informed on job updates and send drivers critical job information
• Maintain constant oversight on drivers that are on priority jobs
• Monitor the Driver Management Team phone/email and respond to incoming messages
• Facilitates Comprehensive Onboarding: Oversees and assists carriers and drivers in completing all necessary documentation and procedures required to join the platform, ensuring a smooth and efficient onboarding experience.
• Ensures Timely Completion of Paperwork: Conducts daily checks to verify that all required paperwork and formalities are accurately completed in a timely manner.
• Conducts Regular Follow-ups: Implements a structured follow-up schedule with drivers and their clients, including day one, day three, day seven check-ins, and subsequent follow-ups based on customer satisfaction metrics.
• Provides Targeted Education and Support: Educates drivers on average income opportunities, coaching points, and morale-boosting strategies, especially during periods of low demand, to maintain high driver morale and performance.
• Cultivates and Maintains Lasting Relationships: Actively works to build and maintain enduring relationships with carrier and driver clients, fostering a sense of community and mutual growth.
• Undertakes Special Projects and Additional Duties: Responsibly handles other duties and special projects as assigned, contributing to the team's overall success and the platform's continual improvement.
• Stay informed on job updates and send drivers critical job information.
• Other job duties as assigned.

Requirements:

• Proficient and comfortable with spreadsheets (Google and Excel)
• Bilingual in English and Spanish
• Ability to put yourself in a customer service mindset; be polite and mindful when communicating
• Self-motivated and conscientious

Educational/Experience Requirements:

• High-School Diploma
• Customer Service or Logistics experience preferred, but not required

Compensation: $20-$24 per hour
Benefits
At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We offer a competitive benefits package as well as numerous additional perks, including:

• Paid Time Off and Holidays
• Monthly phone-line stipend
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Free or discounted legal program
• Product & Services Discount Program

Vorto is an Equal Opportunity Employer.
The Carrier Service Representative I position will remain open until a qualified candidate is hired.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.