Position Highlights: - Career Services Center - Career Navigator I
- We are recruiting for a salaried full time Workforce Development Staff position as the Career Navigator working in our Casa Grande location. (We have 6 locations, 1 in Sierra Vista, 1 in Casa Grande and 4 in Tucson)
- We focus on helping people develop new skills, building their confidence and engaging them as they strive towards living wage jobs and careers.
- This is a great position with a company that supports an environment of diversity, equity, inclusion.
- Goodwill’s Workforce Development Division culture focuses on client outcomes and promotes healthy accountability that rewards next-level performance.
- There is direct contact with members of the public, all day, every day. The Career Specialist staffs the Career Center Monday – Friday from 8:00 – 5:00 and may be serving 5+ clients at a time.
- Career Development Specialists are “Goodwill Ambassadors to the community”. Specialists conduct employer and inter-agency outreach that encourages collaboration and innovative approaches to supporting job seekers.
- The Career Centers are open to walk-in clients Monday-Friday from 9:00 – 4:000pm.
- Our Career Navigators help people with a range of services including:
- Job Search and Applications Assistance
- Resume Development
- Interview Coaching
- Career Exploration
- Skills Development:
- Foundational Skills Workshops that support success and professional growth on the job
- Next-Level Skills learning opportunities that can lead to living wage jobs / careers
- Referral to Community Resources
SUMMARY:
The Primary role of the Career Development Specialist (CDS) is to serve the public, including individuals with various barriers to employment and Goodwill employees, with job placement assistance and referrals to community resources. The CDS interacts with Goodwill Industries’ Workforce Development and Retail division staff and management, the public, employers and community service providers.
DUTIES AND RESPONSIBILITIES
MINIMUM QUALIFICATIONS
- *Demonstrates company values at all times.
- Staffs the Career Services Center (CSC) providing services in a professional manner, creating a friendly welcoming and engaging environment that people feel comfortable using and asking for help.
- Orients clients to CSC services
- Develops effective employer and agency collaborative activities under the supervision of the Senior Employment Program Manger
- Maintains up-to-date local job information for center clients
- Facilitates / leads skills development workshops in 4 areas: Career Skills, Money Skills, Workplace Skills and Digital Skills
- Assist clients with resume development, job searches, applying for jobs, interview skills, workplace success and employer follow-up
- Checks in with customers regularly offering additional help and encouraging customers to come back for further assistance.
- Guides customers to community resources, and maintain good working relationships with referral agencies.
- Provides resource and referral information to those who may be struggling and in need of additional/other supportive services.
- Encourages clients to complete the program’s satisfaction surveys
- Records / Documents client services and related information as directed by the program manager
- Completes reports and paperwork in an accurate and timely manner.
- Follows all company and department policies and procedures demonstrating good work habits.
- Maintains an optimistic attitude acting as a positive role model with Goodwill employees, the public, employers and community partners.
- Attends retail store “huddles” and presents CSC talking points / services
- Ensures all safety rules are applied to Goodwill of S. AZ standards.
- Reports all accidents or injuries immediately to supervisor.
- Maintains confidentiality regarding persons receiving services.
- Assists in other areas as requested.
- Bachelor’s Degree in, Social Services, Vocational Rehabilitation, Counseling, Psychology, or related preferred.
- At least three (3) years of experience providing direct case managed services to clients preferred.
- Familiar with job market, job search techniques and local community resources and support services
- Experienced with conducting workshops and/or classes using cloud based teaching resources
- Able to follow supervisor direction well, completing assignments / activities as requested and in a timely manner
- Proficient with Microsoft Office applications including Word, Excel and PowerPoint
- Applies professional level verbal and written communication skills.
- Ability to work with a minimum of supervision and work independently running a center.
- Ability to develop and maintain effective working relationships with all individuals.
- Must be able to travel and transfer to all Goodwill sites as necessary.
Skills Required
- Bachelor's Degree in Social Services, Vocational Rehabilitation, Counseling, Psychology, or related
- At least three years of experience providing direct case managed services to clients
- Familiar with job market, job search techniques and local community resources and support services
- Experienced with conducting workshops and/or classes using cloud based teaching resources
- Able to follow supervisor direction and complete assignments in a timely manner
- Proficient with Microsoft Office applications including Word, Excel and PowerPoint
- Professional level verbal and written communication skills
- Ability to work with minimum supervision and run a center independently
- Ability to develop and maintain effective working relationships with all individuals
- Must be able to travel and transfer to all Goodwill sites as necessary
What We Do
Goodwill Industries of Southern Arizona's mission is to provide jobs and training for people to gain skills and achieve independence. Since 1969, the mission of Goodwill® of Southern Arizona has always been to provide a “hand up” to those looking to provide a better life for themselves and their families. We believe that jobs are transformational…and it can strengthen both the community and families through the POWER OF WORK. Goodwill® operates programs serving low-income, at-risk and adjudicated youth; veterans; young adult ex-offenders; low income, unemployed and underemployed adults; and low-income seniors and supports 500 jobs in Southern Arizona. Goodwill accomplishes its mission with the help of the community through the sale of generously donated items at our retail stores. Find out more at www.GoodwillSouthernAZ.org. Goodwill® of Southern Arizona is a 501(c)3 non-profit organization. Tax ID: 86-0223401 08/2019
