Join Texas First Bank!
Founded in 1973, Texas First Bank is a fast-growing community bank with 27 locations across Southeast Texas. Our people are our greatest asset, and we’re dedicated to helping employees and communities thrive.
Text CARDOPS to (281) 688-6192 to apply and submit your resume!
Job Summary
The Debit Card Disputes Specialist supports customers by reviewing and processing debit card transaction disputes. This role is ideal for candidates who are new to card operations or financial services and are eager to learn. The specialist is trained to identify unauthorized, fraudulent, or incorrect transactions and follows established procedures to ensure accurate and compliant resolution.
With guidance and on-the-job training, this position develops foundational knowledge of Regulation E, card network rules, and dispute investigation tools. The role requires strong attention to detail, strong communication skills, and a customer-focused approach in a fast-paced, deadline-driven environment.
Responsibilities and Duties
- Review debit card dispute claims using established procedures and job aids
- Gather and document transaction details using internal systems
- Apply basic dispute rules to help determine appropriate outcomes
- Process provisional and final credits under supervision and within established timelines
- Communicate dispute status updates to customers in a clear and professional manner
- Maintain accurate records to meet quality and productivity standards
- Escalate complex cases to senior team members as needed
- Perform additional duties as assigned
Job Skills and Qualifications
- High school diploma or equivalent required
- Prior banking experience preferred but not required
- Knowledge of Microsoft Office preferred
- Basic understanding of customer service principles
- Strong attention to detail and willingness to learn
- Ability to follow procedures and meet deadlines
- Clear verbal and written communication skills
- Comfortable working with multiple systems and case queues
- Team-oriented mindset with a focus on accuracy and customer care
Salary Grade 02
EOE/Disability/Veteran
Skills Required
- High school diploma or equivalent
- Previous banking experience
- Detail Oriented
- Knowledge of Microsoft Office
- Excellent verbal and written communication skills
- Ability to work collaboratively with new products and programs
What We Do
Member FDIC. Equal Housing Lender. OUR MISSION Helping Texans Build Texas We are a community bank with roots going back to 1962 in Hitchcock, TX. Our customers make us who we are, and we are committed to helping them succeed and build our local communities up. OUR VALUES Our values are what make us who we are and what we also look at to point us on the right path. They are unchanging and guide us in our interactions with you - our customers, partners, employees, and community. -- Above all, be responsive, responsible, and respectful. -- Fairness: Be fair and truthful in all the we do. -- Integrity: Operate with total transparency. Do the right thing at all times and honor the confidentiality of our customers. -- Vision Driven: Anticipate and forecast the future of financial services and how it will impact our customers and employees
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