Card Implementation Project Manager

Card Implementation Project Manager

About Railsr

Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies globally, working alongside brands and fintechs to power innovation.   This is an exciting space and Railsr had one of the first digitally-native products in the FinTech platform space. 

Following a period of rapid growth, Railsr continues to develop our product capabilities and expand our customer base. It’s an exciting time and the potential for any brand to use Railsr to power and deliver their customers’ financial experiences is enormous.

The Opportunity

This position will report directly to the Head of Onboardings & Implementations.

You will be responsible for ensuring we successfully implement & onboard new customer card programmes via the Railsr Platform (including any required Banking/BaaS structures), via our vendors within the Cards eco-system, and leading our customers to launch their card products efficiently and effectively within agreed & tight timeframes. 

Your Responsibilities:

• Implementing new card (Visa & Mastercard) programmes for customer launch using our standard framework product offering
• Liaise with associated partners & direct our internal Subject Matter Experts (SMEs) who are key to supporting programme launch, including but not limited to Scheme, Processors, Card Bureaus and Mobile Wallets
• Knowledge of scheme requirements, card fees, supplier limitations and impact to end users for Card Implementations
• Implementing & managing our customer Google and Apple Pay wallet projects
• Maintaining comprehensive and accurate records, and MI provision related to standard card products
• Building and maintaining a strong understanding & adherence to Railsr’s internal platform & implementation processes 
• Building consultative, professional and strong relationships with our customers through regular and open communications, for example, conducting & documenting regular meetings, actions and providing regular guidance throughout their implementation journey to ensure successful & timely launches.  
• Generate, lead & implement process improvement ideas on a regular basis, for both the cards & banking implementation processes, as well as the regular operating mechanism of our customer programmes 
• Card Programme & Banking Delivery - oversee business integration of customer requirements and sign off from a Card & Banking (if required) production implementation for customers

Your Profile

Skills & Experience

• You will have 5+ years of relevant experience leading Cards Implementation or Banking (or closely related) Projects that handle a diverse range of implementation responsibilities, including direct customer engagement.
• Strong knowledge of the Card Industry preferably in an Issuer implementation team, with exposure to Processors, Card Bureaus, Card Data/PCI vendors, etc.
• Strong knowledge of implementing BINs at Visa and Mastercard and the associated processes is essential for this role
• Strong working knowledge of Visa/Mastercard Rules
• Experience working with BIN sponsorship, and an understanding of the implementation process.
• Recent experience managing complex card (and possibly banking) projects & stakeholders, including Customers, Internal Teams & multiple Vendors. 
• Knowledge of Apple Pay and Google Pay implementation processes is desirable.  
• Knowledge of UK/EU Banking/BaaS & Payment processes and products is a strong plus.
• Experience of producing high volume, accurate work with impeccable attention to detail.
• Experience of providing outstanding customer service.
• Relevant System/Platform Knowledge: 
  • Must: MasterCard-Connect, Visa-Access, JIRA/Confluence (Atlassian), Card-Processors (GPS/Thredd, Paymentology, Episode6, etc.), Google/Microsoft Office Suites, Slack 
  • Desired/a Plus: Salesforce, Box, Google-Looker, Monday.com, Lucid
• Scheme & Payments Regulatory knowledge (desirable)

Attitude & Behaviours

• Excellent communication skills both written and verbal, including presentation & facilitation skills.
• A confident and articulate telephone manner with an ability to adapt interpersonal styles dependent upon the audience. 
• Extremely well organised and able to prioritise a large and varied workload, including managing/escalating conflicting and/or moving timelines (using strong project management principles).
• A consistent culture & attitude of embracing continuous process improvement. We are passionate about continuous improvement; always, everyday, making our processes better, faster & more efficient. 
• Proven ability to influence cross-functional teams without requiring formal authority
• A positive outlook with an ability to prove to be a committed, punctual and reliable member of the team 

What we can offer you:

• Purpose - Help make amazing embedded finance experiences accessible to everyone and transform global financial services.
• Career - Build your career in an innovative, adventurous and inclusive environment where everyone has the opportunity to make a difference and develop their skills.
• Reward - Competitive remuneration package with generous benefits and the potential to be rewarded with equity.
• People - Work with talented, passionate and supportive people from all over the world in a flexible, hybrid environment with trust and mutual respect at its heart.

Our Values

The environment at Railsr is fast-paced, exciting, and dynamic, underpinned by a clear set of values that drive a healthy and successful culture. 

• Ambition - for our company, colleagues and ourselves and the freedom and expectation to own it.
• Trust - which we give freely and expect in return.
• Curiosity - with our minds open to fresh thinking in the constant pursuit of improvement.
• Customer Obsession - ensuring that everything we do is with the customer in mind, we succeed when they succeed.

If you are eager to join a fast-paced, collaborative and inclusive company and contribute to shaping its future, this is the role for you to make a difference. 

Diversity, Inclusion & Belonging 

Our global team is amazing, with over 150 colleagues spread across multiple countries and more than 15 languages spoken, we empower them to bring great ideas, drive new plans and help make Railsr a fantastic place to work. We’re proud of how well our diverse mix of people collaborate and are fully committed to continuing to make diversity, equity and inclusion part of everything we do. 

Our flat structure encourages open communication, to ensure that all voices, opinions and ideas are heard and considered. At Railsr we’re all striving towards a common goal, and are passionate about creating an inclusive and rewarding working environment where everyone can be their best self.

Railsr is an equal opportunities employer and we actively encourage all applications. Whilst we strive to ensure our recruitment process is fully accessible to all applicants, please do contact us on [email protected] if you would like to discuss any specific requirements.