Card Fraud Strategy - Vice President

Fraud is constantly evolving—and so are we. As a Vice President in Fraud Strategy, you will shape strategies that protect customers and the firm while balancing loss mitigation, customer experience, and operational efficiency. You’ll partner closely with Product and Operations to deliver scalable capabilities with strong governance and controls. We value analytical leaders who bring strong judgment, clear communication, and a continuous improvement mindset.

As a Vice President, Fraud Strategy in the Fraud Strategy team, you will own and evolve 1st party card fraud strategies that balance fraud losses, customer experience, operational efficiency, and financial performance. You will translate ambiguous problems into clear hypotheses and actions, leverage data to improve detection outcomes, and partner across teams to deliver changes with strong governance. You will define success metrics and operating rhythms to sustain performance over time.

Job Responsibilities

• Own and evolve 1st party card fraud strategies by translating ambiguous problems into clear hypotheses, analyses, and strategy changes.
• Monitor fraud performance, trends, and customer friction indicators to identify opportunities and quantify tradeoffs
• Leverage internal and external data to improve detection, reduce false positives, and drive measurable business outcomes
• Define and track success metrics to evaluate strategy effectiveness, operational impact, and customer experience outcomes
• Partner with Product and Operations to design and implement end-to-end controls and scalable fraud capabilities
• Execute strategy changes with disciplined governance, documentation, and control rigor
• Establish operating rhythms to review performance, prioritize enhancements, and ensure sustained results
• Communicate insights and recommendations through executive-ready narratives, presentations, and updates
• Manage multiple priorities and deliver results under tight deadlines in a dynamic risk environment
• Mentor and develop team members through coaching, feedback, and support on analytical work and execution

Required Qualifications, Capabilities, and Skills

• Bachelor’s or Master’s degree
• Minimum 7 years of experience in strategic analytics, risk management, or data science
• Proficiency in SQL or SAS and experience working with large, complex datasets
• Strong analytical and problem-solving skills, including ability to identify patterns and root causes
• Strong written and verbal communication skills, including ability to create executive-level materials
• Proficiency in Microsoft Excel and PowerPoint
• Demonstrated ability to manage competing priorities and deliver high-quality outcomes under tight timelines
• Demonstrated ability to mentor others and support team development
• Demonstrated ability to build strong partnerships across teams and stakeholders

Preferred Qualifications, Capabilities, and Skills

• Experience in fraud risk, especially card fraud
• Experience designing or enhancing controls, monitoring, or operational workflows
• Interest in industry trends and applying best practices to improve controls and performance
• Experience partnering with product and operations teams to deliver strategy changes at scale

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans