Card Fraud Specialist

WORK ENVIRONMENT:

We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.

POSITION SUMMARY:

The Card Fraud Specialist plays a critical role in safeguarding the financial assets and reputation of clients by proactively detecting, investigating, and resolving fraudulent activities related to credit and debit cards. This position involves continuous monitoring of transaction data and alerts across multiple platforms including Pulse, VisaDPS, Velera, and TransFund to identify suspicious patterns and anomalies. 

The specialist will conduct in-depth investigations, communicate directly with cardholders to verify transactions, and collaborate with internal teams, external partners, and clients to ensure timely resolution of disputes and fraud cases. Additionally, the role requires maintaining comprehensive documentation, developing detailed processes and procedures, and contributing to fraud prevention strategies by identifying emerging fraud schemes. The ideal candidate will have a strong understanding of card network rules, excellent analytical skills, and the ability to work effectively within cross-functional teams to troubleshoot card declines and mitigate risk.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Monitor card activity using platforms such as Pulse, VisaDPS, Velera, and TransFund to detect suspicious or high-risk transactions.
• Investigate alerts, disputes, and reported fraud cases by analyzing transaction patterns and system data.
• Contact cardholders to verify transactions, gather supporting documentation, and confirm fraud incidents.
• Manage chargebacks and disputes in alignment with Visa and Mastercard regulations, including documentation, timelines, and representment strategies.
• Track and resolve disputes, aiming to maximize recoveries and minimize client losses.
• Work with internal teams (Fraud, Risk, Digital Ops) and external stakeholders (clients, processors, card networks) to resolve fraud cases and improve prevention strategies.
• Escalate complex or high-value cases to leadership with clear investigation summaries and recommendations.
• Maintain detailed, accurate case records, including investigation steps, outcomes, and cardholder communications.
• Contribute to internal and client-facing reports on fraud trends, financial impact, and risk insights.
• Stay current on fraud tactics, dispute rules, and regulatory updates to ensure effective fraud mitigation.
• Assist in troubleshooting card-related issues and participate in cross-training efforts across teams.
• Help develop and maintain internal procedures and best practice documentation.

QUALIFICATIONS

• Experience with card fraud platforms (Pulse, VisaDPS, Velera, TransFund) preferred.
• Familiarity with Visa/Mastercard dispute rules and chargeback processes.
• Strong analytical, investigative, and organizational skills.
• Excellent written and verbal communication, with professionalism in client and cardholder interactions.
• Ability to work independently while managing multiple investigations and priorities.
• Background in fraud operations or financial services is a plus.

HOURS

• 9-6pm EST M-F
• Rotating Saturdays

SALARY & BENEFITS:

• $50,000 - $60,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
• Flexible Paid Time Off