Capacity Manager

Company Description

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together. 

Job Description

Are you a strategic thinker with an eye for detail and the ability to create impact in both short- and long-term goals? As a Capacity Manager, you will play a pivotal role in optimizing the allocation of our people and resources while ensuring a sustainable balance between supply and demand.

Short-Term Goals

• Optimize resource capacity through accurate planning and forecasting.
• Oversee an efficient resource allocation process, stepping in with interventions when needed.
• Maintain up-to-date, high-quality CVs for all team members.
• Ensure compliance with operational requirements, including hours, rates, and allocations.

Long-Term Goals

• Achieve a sustainable balance between resource supply and demand.
• Drive operational excellence by consistently improving key performance indicators (KPIs).

Your Key Responsibilities

• Act as the decision-maker for resource allocation across various services and assignments.
• Collaborate closely with the Sourcing Hub as the Single Point of Contact (SPOC).
• Manage sourcing for business line projects and teams, leveraging the Sourcing Hub to identify the best candidates.
• Conduct regular audits to ensure CV quality and implement improvement action plans.
• Monitor and improve operational processes and data quality within the business line.
• Prepare essential reports on rates and productivity and track performance metrics.
• Perform productivity analyses and provide strategic advice to enhance gross margins.
• Lead the Billability Optimization Program, implementing actions to improve TC ratios, address absences, and minimize productivity losses.
• Promote sustainable employability by aligning employees with strategic and fulfilling assignments.

Key Results & KPIs

• Effective follow-up and execution of allocation process actions.
• Controlled bench management with timely interventions when necessary.
• Accurate, timely, and complete time registrations.
• High-quality, up-to-date CVs for all resources.
• Improved productivity and billability rates.
• Optimized gross margins and TC ratios.

Qualifications

• Minimum of 5 years of experience in a similar role (e.g., Resource Manager, Project Manager).
• An excellent command of the Dutch language is a requirement.
• Strong commercial mindset and approach.
• Effective collaborator with the ability to manage conflicting interests.
• Combines operational excellence with a data-driven mindset.
• Excellent relationship management and communication skills.
• Organizationally sensitive and empathetic.
• Proactive, detail-oriented, and able to maintain an overview in complex situations.

Additional Information

As Europe’s leading digital service provider, Sopra Steria expects our workers to make bold choices and deliver results. We attract high-level professionals at the forefront of corporate software solutions and innovation. Working for us means driving success for Europe’s most prominent businesses across multiple industries. We offer a generous employee benefits package that includes:

•  A permanent contract and an attractive salary proper to your role;
• A generous mobility budget that suits your preferred way of traveling ; 
• A wide range of fringe benefits such as a home office, laptop and phone, pension plan, internet allowance, and group health insurance ; 
• 20 paid vacation days and a part of your salary to be filled in flexibly, for example 7 extra vacation days or additional cash ; 
• The opportunity to attend events ; 
• A chance to expand and share your ability through knowledge and network sessions, and fun social activities: gaming nights, escape rooms, laser games, and much more. 

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.