Capacity Management Consultant

For Linklaters Global Solutions Warsaw, we are recruiting for a Capacity Management Consultant to join our Tech & Data function.

About the Team

As Capacity Management Consultant you will play a central role in monitoring and managing the Firm's technology capacity utilisation against purchased entitlements. Working closely with cross-functional teams, you will evaluate operational impacts, develop capacity plans, and produce actionable reports to optimise cost and service levels. This role ensures technology resources are effectively aligned with the Firm’s strategic objectives and operational needs. You will be reporting to Asset & Capacity Management Team Lead.

As Capacity Management Consultant, you will:

• Monitor and manage technology capacity utilisation across the Firm’s technology estate, evaluating impacts on operational performance as defined in ITIL services.

• Evaluate and forecast technology capacity requirements to determine impact on operational performance.

• Collaborate effectively with Product and Platform teams and senior leadership, gathering inputs for long-range resource planning.

• Develop short- and medium-term operational capacity plans to optimise cost and service levels.

• Liaise with suppliers and vendors to adjust technology capacity as required.

• Facilitate demand and backlog management processes, deploying resources as necessary.

• Produce regular and ad-hoc reports, visualisations, and dashboards to communicate technology capacity insights to stakeholders.

• Collaborate with internal teams to identify and address capacity needs, including assessment of potential constraints and scenarios for future growth or reduction.

• Support day-to-day volume changes and respond to urgent operational requests.

• Assist in preparing operational forecasts and scenario analyses to support decision making.

• Monitor overall capacity utilisation and recommend adjustments to enhance efficiency and performance.

Apply if you:

• Have 2-4 years of experience in monitoring and managing technology capacity within a large, global, and technically complex environment.

• Are skilled in analysing operational performance data and assessing the impact of technology capacity on service levels.

• Demonstrates proven ability to create impactful reports, dashboards, and visualisations using analytics and reporting tools such as Excel & Power BI. Shows proficiency in producing both regular and ad-hoc reports, visualisations, and dashboards to effectively present insights and actionable recommendations to stakeholders.

• Communicate clearly and confidently in English with stakeholders at all levels, including directly with business and various stakeholders.

• Have ITIL Foundation certification (desired) or equivalent experience.

• Possess a solid background in developing and implementing short and medium-term operational capacity plans.

• Have experience facilitating demand and backlog management processes, including deploying technology resources where needed.

• Are adept at identifying capacity constraints and working proactively with stakeholders to address resource challenges as they arise.

• Are comfortable supporting day-to-day volume changes and handling urgent operational requests to maintain service standards.

• Demonstrate strong analytical skills for preparing operational forecasts and conducting scenario analyses to inform strategic and tactical planning teams and systems.

Location

• Warsaw - hybrid model (2 days per week at the office)

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

·       Employment contract with 3 month’ probation period

·       Private medical care

·       Free in-house fitness center

·       Life insurance

·       Worldwide travel insurance for business and non-business travel

·       Benefit Multisport club card or subsidized travel card

·       Wide range of training opportunities

About Linklaters
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.
We recognize that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

• We celebrate diversity, equity and inclusion so our people can bring themselves to work

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.