About the Role:
As a Junior Site Reliability Engineer, you will learn how modern software systems are built, operated, and improved in production.
You will work alongside experienced SREs who directly operate a small number of critical production services while also helping engineering teams improve reliability, observability, automation, and operational excellence.
This role is designed for engineers who enjoy software development, automation, troubleshooting, and understanding how complex distributed systems behave under real-world conditions.
You will gain hands on experience building and using AI powered operational tooling that helps engineers investigate incidents, improve observability, automate repetitive tasks, and eliminate operational toil.
Key Responsibilities:
Production Engineering
- Support the operation of critical services owned by the SRE team.
- Assist in monitoring service health, availability, and performance.
- Participate in incident response activities under mentorship.
- Learn on-call practices and production operations.
- Assist with deployment validation and operational readiness activities.
Reliability Engineering & Observability
- Support implementation of monitoring, alerting, dashboards, and observability improvements.
- Learn how logs, metrics, traces, and events are used to diagnose production environments.
- Help identify monitoring gaps and areas for improved visibility.
- Participate in post incident reviews and reliability improvement initiatives.
- Develop foundational understanding of SLIs, SLOs, and Error Budgets.
Automation & AI Operations
- Develop scripts and automation to eliminate repetitive operational work.
- Contribute to internally developed AI powered operational tools.
- Learn how AI can accelerate troubleshooting and root cause analysis.
- Support development of AI assisted runbooks and operational workflows.
- Help identify opportunities to reduce toil through software engineering and automation.
Engineering Enablement
- Partner with development teams to better understand production systems.
- Assist teams in adopting reliability and observability best practices.
- Support operational readiness reviews.
- Learn how reliability influences software design and architecture decisions.
Required Skills and Qualifications:
- 0-2 years of experience through employment, internship, or co-op programs.
- Degree or diploma in Computer Science, Software Engineering, or equivalent experience.
- Basic programming or scripting experience.
- Strong problem solving skills.
- Curiosity and desire to learn complex systems.
- Effective communication and teamwork skills.
Preferred Qualifications:
- Exposure to Azure cloud services.
- Exposure to Kubernetes or containerized applications.
- Familiarity with observability platforms such as Datadog, AppDynamics, Grafana, Prometheus, or ELK.
- Interest in AI, automation, and distributed systems.
Skills Required
- 0–2 years of experience through employment, internship, or co-op programs
- Degree or diploma in Computer Science, Software Engineering, or equivalent experience
- Basic programming or scripting experience
- Strong problem-solving skills
- Curiosity and desire to learn complex systems
- Effective communication and teamwork skills
- Exposure to Azure cloud services
- Exposure to Kubernetes or containerized applications
- Familiarity with observability platforms such as Datadog, AppDynamics, Grafana, Prometheus, or ELK
- Interest in AI, automation, and distributed systems
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
PointClickCare Insights
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
