Campaign Operations Analyst III - Remote

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Job Summary:

• The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels and regulatory activities. The group offers the opportunity to view the "big picture" of retail operations and marketing, as well as develop specialized knowledge in specific areas.
• This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for Residential and Small Business/Builder/Multi-family market segments in the Texas ERCOT, East and Canadian markets. Evaluates, analyzes, and manages product, offer, campaigns and projects from idea through launch and designs business processes for ongoing operational support. Successful team members demonstrate skills to effectively address issues across multiple functional groups (e.g. Marketing, Regulatory, Customer Care, Contract Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Channel Vendors, Database Operations).
• A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills.

Essential Duties/Responsibilities:

• Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Residential and Small Business/Builder/Multi/family acquisition and retention campaigns.
• Acts as a project manager: can organize, lead, coordinate and executes efficiently as required to support campaigns, projects, and product implementations.
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution and escalates accordingly.
• Work broadly across multiple processes and systems to become a subject matter expert for Campaign Execution. Serve as the key subject matter expert for operational and IT capabilities, knowledgeable on all processes and systems used across the customer and campaign lifecycle.
• Provide leadership for projects of medium complexity and duration. Assist projects from idea through launch and designs operational processes for ongoing support.
• Helps to determine priority of team projects and tasks.
• Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products and prices to market.
• Gather, analyze, and document business requirements, business cases and approach documentation for new marketing capabilities and programs. This document includes the recommendations on "how" to implement requested functionality.
• Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation.
• Identify skills required to implement projects, formulate a team and manage them to achieve project outcomes.
• Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and develop solutions to address them.
• Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings.
• Delivers highlights, headlines and executive updates to senior leadership.
• Able to create and deliver presentations.
• Manage report development for Campaign Execution in support of campaigns.
• Perform other duties as assigned.

Working Conditions:

• 100% Remote Work from Home. This structure is subject to change depending on the latest NRG's policies.
• Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
• Some evening and weekend work may be required as job duties demand.
• Minimal travel may be required to support Business Continuity Plan.

Minimum Requirements:

• Bachelor's degree from an accredited college or university is required with a focus on operations, computer science, information systems or engineering preferred.
• 3+ years related professional experience, 2+ years in an Analyst role required.
• Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project.

Preferred Qualifications:

• Knowledge of SAP/CRM preferred.
• Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred.

Additional Knowledge, Skills and Abilities:

• Work effectively and build relationships with people at all levels.
• Comfortable working with cross-functional business team composed of people with diverse backgrounds.
• Attention to detail with organizational and problem-solving skills.
• Exhibit technical and analytical aptitude.
• Excellent communications skills, both written and verbal.
• Demonstrate strong work ethic.
• High level of honesty and integrity.
• Handle multiple tasks simultaneously.
• Makes good judgments/decisions.
• High initiative.
• Results-oriented.

Physical Requirements:

• Required to sit and/or stand at desk for extended periods of time.

Why NRG is a great place to work:• Great company culture!! Voted as a BEST employer by Forbes• A competitive total compensation package, including annual incentive and/or commission• Stock Purchase Plan • Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc. • Company-paid life insurance and disability insurance• 401 (k) plan to help save for retirement• Generous PTO plan, plus 8 company holidays, and 3 floating holidays• Numerous discounts, including electricity discounts on NRG brands

If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact [email protected] for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.