Account Director (US Remote, EST Hours)

Posted 21 Days Ago
Be an Early Applicant
13 Locations
In-Office or Remote
Senior level
Digital Media
The Role
Own a portfolio of influencer marketing accounts, driving renewals, expansion, revenue retention, delivery quality, margins, and campaign performance. Lead and develop Campaign Managers, oversee client strategy and executive relationships, manage budgets and resourcing, set influencer casting and production standards, and resolve escalations. Partner cross-functionally with Sales, Legal, Product, and Strategy while using analytics and AI to improve campaign operations and client outcomes.
Summary Generated by Built In
About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle β€” creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

Campaign Director
πŸ“ EST hours. Reports to the Chief Strategy Officer who oversees the entire delivery team.

🎯 The role
You own a portfolio of client accounts and the team that delivers them. On the client side you are the senior point of contact, accountable for net revenue retention: renewals, expansion, and revenue at risk. On the delivery side you build and lead a team of Campaign Managers and own what they produce: quality, timelines, margin, and the standards they work to.

πŸ”‘ What you own

  • Net revenue retention across your portfolio: renewals, expansion, revenue at risk.

  • The senior client relationship, from day-to-day marketing contacts up to budget holders.

  • Campaign delivery across the portfolio: on time, in scope, against KPIs.

  • Building the Campaign Manager team: hiring, onboarding, standards, coaching and progression.

  • Gross profit margin and cost management on your accounts.

πŸ“Š The numbers you carry

  • Gross profit margin on every account, against target.

  • Team utilisation and throughput per head.

  • Cost per brief, and the direction it’s moving.

  • Renewal rate and expansion revenue on your portfolio.

🀝 Owning the client

  • Map stakeholders across functions and regions.

  • Own all communications.

  • Set account strategy: the roadmap, the expansion case, the renewal plan.

  • Own commercial terms, scope and budget.

  • Own executive reporting, QBRs and EBRs.

  • Manage account risk.

πŸ‘₯ Leading the team

  • Hire well and onboard fast. You build the team, you don’t just inherit it.

  • Set the production standard: casting, negotiation, brief workflow, escalation.

  • Track Campaign Manager performance against clear, measurable expectations. Coach, give regular feedback, own progression and performance conversations.

  • Plan resourcing and workload.

  • Own the numbers behind delivery: budgeting, forecasting, reconciliation, GPM, throughput per head.

  • Set influencer strategy: casting direction, negotiation and rates, re-engagement of high performers.

  • Act as senior escalation on complex campaign and influencer issues.

πŸ” Reporting and working across Kyra

  • Lead post-campaign analysis, internal post-mortems and PCA decks.

  • Work with Sales, Legal, Product and Strategy to keep priorities aligned, and represent campaign delivery at a senior level internally.

  • Feed client needs, pain points and feature requests back to Product.

πŸ† What success looks like

  • Your accounts renew, several grow, and NRR trends upward.

  • Margin holds or improves as volume rises. Cost per brief comes down.

  • Delivery holds without constant escalation.

  • Your Campaign Managers get faster and more independent, and they stay.

  • Recurring problems get fixed at the cause, not re-managed every quarter.

πŸ” What we are looking for

  • Senior ownership of $500,000+ accounts, with multiple stakeholders and workstreams. You have held the number on those relationships, and you can name accounts you grew and say how.

  • Held margin and contribution targets on that portfolio, not just a revenue number. You can say what you did when the margin slipped.

  • Hands-on influencer campaign experience. At least 7 years in influencer marketing, covering casting and production. Strong platform fluency.

  • Built and led a team. You have hired, developed and retained Campaign Managers or equivalent, and you can show what happened to their performance and retention under you.

  • AI in your daily work, with proof. You can name a process you changed with it and what the result was.

  • Commercial sharpness (agency economics, margin, resourcing), operational strength so you build systems not workarounds, clear communication at every level, and high standards with low ego.

🌍 The role is EST based and works with a team spread across three continents.

Kyra reserves the right to add to or modify the duties of this role as the needs of the business change.

πŸ’Ÿ Support

If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.

Skills Required

  • At least 7 years of experience in influencer marketing, including casting and production
  • Hands-on influencer campaign experience and strong platform fluency
  • Senior ownership of $500,000+ client accounts with multiple stakeholders and workstreams
  • Track record of growing client accounts and managing renewals or expansion
  • Experience leading, managing, and developing a team
  • Commercial understanding of agency economics, margins, budgeting, and resourcing
  • Strong operational skills focused on building scalable systems
  • Practical use of AI in professional work
  • Clear communication at all organizational levels
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The Company
HQ: São Paulo
92 Employees
Year Founded: 2017

What We Do

Kyra is a global creator economy company bridging the gap between brands and TikTok creators. We are a team of creators at our core, producing best-in-class social content geared for Gen-Z while accelerating a world for creators to do the same with ease. The company encompasses Kyra Originals, originally produced TikTok channels reaching more than 13M monthly viewers; Kyra Profile, a Gen Z creator incubator program; Kyra Studios, a production studio creating social content on behalf of brands; and a brand new product offering coming soon. Kyra works with a diverse slate of creators including Abby Roberts, Iconicakes, and Nintendo Grl, and global blue-chip brands such as Nike, Converse, Levi’s, Calvin Klein and more. Learn more at Kyra.com. Kyra has fostered a dynamic work environment, creating a culture for a diverse and creative team with innovative ideas driving the business, and creator economy, forward into the future. If interested in a role, please apply!

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