Join our team while working at the comfort of your home!
CAMPAIGN COORDINATOR
Job Description:
- Assist in the implementation and coordination of daily campaign operations
- Monitor agent attendance, schedule adherence, and basic performance indicators
- Provide timely updates, reminders, and campaign announcements to the team
- Help facilitate team huddles and refreshers as needed
- Ensure agents are well-briefed with campaign objectives, call flows, and updates
- Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling
- Relay agent concerns or escalations to the Operations Manager
- Assist in addressing simple policy clarifications or documentation follow-ups
- Promote a positive and collaborative work environment
- Generate and submit daily/weekly/monthly campaign performance reports
- Track KPIs such as performance statistics, attendance, and QA scores
- Flag performance trends, areas of concern, and improvement opportunities to supervisors
- Maintain records and trackers used for agent performance monitoring
- Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans
- Support the implementation of developmental action plans
- Collaborate with leadership in training, nesting, and transitioning of new hires
- Help document campaign SOPs and contribute to process improvement initiatives
- Keep campaign logs, attendance sheets, and report files updated
- Assist in scheduling coaching or evaluation sessions as needed
- Support documentation of agent feedback, error reports, and other relevant forms
- Perform other administrative tasks as assigned by the Operations Manager
Qualifications:
- Experience as an account manager/telemarketing agent
- Experience as a quality assurance analyst
- Proven experience as a campaign manager or similar supervisory position
- Proficient in English
- Exceptional verbal and written communication skills
- Strong understanding of company products, policies, and services
- Excellent organizational and leadership skills
- Ability to coach, train, and motivate employees
- Knowledge of performance evaluation procedures
- A results-oriented approach
- Excellent problem-solving and customer service skills
- Ability to work under pressure
- Ability to work harmoniously with other positions in the company
MUST HAVE the following equipment:
- Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
- OS: Windows 10 or higher (MacOS equivalent is allowed)
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
- Internet connection: Wired connection; minimum of at least 30 Mbps
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord
So, why join us?
- Permanent work-from-home or Hybrid set-up in Batangas City
- Full Time and Long Term Employment
- Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
- Salary will be based on: Skills, Attitude, Performance, Attendance
- Opportunity for regularization and promotion
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Training: 1 month
WE LOOK FORWARD TO MEETING YOU!
Skills Required
- Experience as an account manager/telemarketing agent
- Experience as a quality assurance analyst
- Proven experience as a campaign manager or similar supervisory position
- Proficient in English
- Exceptional verbal and written communication skills
- Strong understanding of company products, policies, and services
- Excellent organizational and leadership skills
- Ability to coach, train, and motivate employees
- Knowledge of performance evaluation procedures
- A results-oriented approach
- Excellent problem-solving and customer service skills
- Ability to work under pressure
- Ability to work harmoniously with other positions in the company
- Laptop/Desktop (at least Pentium processor and 8 GB RAM)
- Headset with noise-cancelling feature
- Wired internet connection; minimum of 10 Mbps
What We Do
Linkserve Solutions is a Philippines based company providing outsourcing services. Established in 2004, we specialize in Business Development, Outbound Telemarketing and Inbound Customer Support, and Business Process Outsourcing. Our current clientele mostly includes businesses in North America and we are also currently expanding our services to Australia and in the UK. The company is owned and personally operated by directors and managers who have been in the industry for more than a decade. We pride ourselves in having experienced, professional and hard-working team members who are all fluent and well versed in English, as well as graduates of prestigious colleges and universities. With our core values at the heart of our company, we make sure that we exhaust all means necessary for our clients to get their money's worth and more. We provide quality services that are fairly-priced and affordable. Contact us and let us know the services you require, and we’ll find the best way to provide cost effective options that will deliver optimum results.
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