Skit.ai (formerly Vernacular.ai)

Campaign Analyst

Posted One Month Ago

Hiring Remotely in Bengaluru, Bengaluru Urban, Karnataka, IND

In-Office or Remote

Entry level

Artificial Intelligence • Natural Language Processing • Software • Conversational AI

The Role

Process and scrub data in Excel, manually approve calls using an internal tool, monitor call dashboards, analyze call activity, and escalate technical issues to relevant stakeholders. The role supports the US Applications team and requires strong communication, analytical ability, attention to detail, and Excel proficiency. This is a remote role in India working the US shift from 6 PM to 4 AM IST.

Summary Generated by Built In

Company Description

Skit.ai is an industry-leading voice automation SaaS company. Its Augmented Voice Intelligence Platform enables enterprises to automate call center operations at scale. Skit.ai has automated millions of calls for global enterprises across various industries. The voice AI leader has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and was awarded 'Disruptive Technology of the Year 2022' by CCW, 'Stevie Bronze Winner 2022 ' by The International Business Awards, "Gold Globee CEO Awards 2022', Start up of the Year in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise. Skit.ai is headquartered in New York City, NY, and Bengaluru, India.

Job Description

Role description

As a campaign analyst, you will work closely with the US Applications team. Your role would involve taking ownership of data scrubbing in excel.
The role would also involve monitoring and analyzing the calls to effectively communicate issues and concerns to the Applications team.

Responsibilities

Data processing in Excel
Manually approving calls on an internal tool
Monitoring the call dashboard and taking appropriate actions
Escalating any technical issues to the relevant stakeholders and raising red flags if any

Requirements & Qualifications

Bachelor's degree in any field.
Excellent communication and analytical skills with an eye for details.
Strong Excel skills

Shift Details

Timings - 6pm to 4 am IST (US Shift)

Location: Anywhere in India / Remote

Qualifications

Bachelor's degree in any field.
Excellent communication and analytical skills with an eye for details.
Strong Excel skills

Additional Information

Timings - 6pm to 4 am IST (US Shift)

Location: Anywhere in India / Remote

Skills Required

Bachelor's degree in any field
Excellent communication skills
Analytical skills
Strong attention to detail
Strong Excel skills

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The Company

HQ: Bengaluru

300 Employees

Year Founded: 2016

What We Do

Skit.ai, formerly Vernacular.ai, is an AI-first voice-automation SaaS company that helps enterprises modernize contact centers and improve customer experience. Its Augmented Voice Intelligence Platform automates inbound and outbound call-center operations at scale, using speech recognition, natural-language understanding, and conversational AI to conduct human-like interactions. The company serves businesses across sectors and has automated millions of calls for global enterprises.