Camp Rehousing Case Manager

JOB SUMMARY

The Camp Rehousing Case Manager works in partnership with OKC’s Key to Home Encampment Rehousing initiative to rehouse individuals who are experiencing street homelessness through systematic processes. This position provides service activities in the field in encampments, home-based case management, community-based resource referrals and advocacy efforts for participants in the Camp Rehousing program.  The Case Manager will hold a case load of 20 individuals and is responsible for connecting street homeless individuals to housing, monitoring participants’ progress and needs, accessing and linking participants to resources.  The Camp Rehousing Case Manager assists tenants in achieving goals as related to HUD grant requirements and housing stability.

RESPONSIBILITIES

• Camp Rehousing Case Manager will work with Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and will remain with clients for a year after they are housed.
• Complete timely HMIS program enrollments along with program documentation.
• Assist clients with timely completion of unit and voucher applications.
• Assist with timely move-ins.
• Provide one year of weekly in person, home-based case management services to include, but not limited to: Intake/assessment, long-term housing stabilization planning, budget planning, opportunities to increase income through employment or disability assistance, assistance connecting to behavioral health and physical healthcare services, and eviction prevention.
• Record case documentation ongoing to include, but not limited to: Telephone calls/emails, attempts to make contact, and client face-to-face interactions should be detailed and clearly documented in client’s case record in HMIS.
• Participate in daily encampment huddles with community team members as requested and participate in weekly/monthly stabilization work group meetings.
• Liaise with other service providers and community partners as a pathway to increase stabilization for clients.
• Act as point of contact for Coordinated Entry staff, Landlord Engagement staff, and behavioral health partners.
• Adhere to the most up to date version of the Coordinated Entry Policies and Continuum of Care (CoC) Standards of Care.
• Participate in the CoC, regular ongoing engagement with the appropriate workgroups.
• Demonstrate a spirit of flexibility, consistency, and kindness in work with clients, CoC, and partners.
• Provide transportation to clients as needed.
• Performs other related duties as required.

WORK ENVIRONMENT

The employee will work in an office and public, service-delivery environment, as well as the homes of clients. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions.  Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.

REQUIREMENTS

• Dedicated to end homelessness in Oklahoma City with a sense of urgency.
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Strong advocacy skills.
• Strong writing, reading, listening and speaking communications skills.
• Able to set and observe appropriate boundaries with clients.
• Possess well-developed, decision-making skills, attention to detail with a high level of accuracy.
• Ability to excel in a diverse, collaborative team environment.
• Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations.
• Able to multi-task and remain calm in demanding and unpredictable situations.
• Possess ability to understand various Homeless Alliance operations and procedures.
• Able to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to work and communicate with staff, clients, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.
• Knowledge of community resources available in Oklahoma City.
• Ability to transport individuals as needed, and travel to various sites and locations daily.
• Able to meet a flexible work schedule including evenings and weekends and available on-call for emergencies by telephone and/or cell phone.

EDUCATION & WORK EXPERIENCE

• Undergraduate degree in social work or behavioral science, preferred.
• Two plus years of previous experience in adult case management.
• Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.

PHYSICAL DEMANDS

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25lbs. Employee is also required to accept incoming calls. Must be able to review and  draft reports, memos, letters, etc.  Must have the manual dexterity to manually operate and use a computer. Incumbent must be able to drive in all weather and road conditions. The noise level is quiet to moderate; non-smoking environment.

This is a grant-funded position and is contingent upon the availability of federal funds