The Role
The On-call Troubleshooter is responsible for providing on-site client installation, repairs, and maintenance of client's equipment. They must support clients by overseeing network services, troubleshooting issues, and resolving requests or concerns. This role requires excellent communication skills and a problem-solving mindset.
Summary Generated by Built In
Got flexible schedule? Hunter Wave is looking for a On-Call Field Troubleshooter to join our growing team. He/she will be responsible for providing on-site client installation, repairs, and maintenance of client's equipment.
The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
- Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines.
- Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory.
- High school diploma or GED required; Bachelor's degree or certification preferred
- Ability to build strong relationships with the customer and display excellent communication skills
- Ability to manage your workflow in a timely and consistent manager
- Ability to lift to 55 pounds
- Problem-solving skills and mechanical aptitude
- Computer skills including Microsoft office
- Knowledgeable about all safety requirements
- Ability to be ON-CALL
The Company
What We Do
Device Management Software Services for Vending Machines
