Call Monitoring Specialist

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.  

Brown & Joseph is seeking a skilled and dedicated Call Monitoring Specialist to join our growing team. The ideal candidate will play a crucial role in auditing collection calls, reviewing desk files, and adhere to our quality assurance standards. This role offers an exciting opportunity to work in a fast-paced environment and contribute to the success of our quality assurance and compliance department.

Job Responsibilities:

• Audit Calls:  Audits are a critical role in our company. Auditors are listening to recorded and live calls to ensure all calls are in compliance with company standards.
• Desk Audits: Auditors ensure all desk files are properly documented with the number of attempts, updated in SalesForce, and ensure documentation is completed in a timely manner.
• Communication: Communicate professionally and courteously with colleagues via phone, email, and written correspondence, providing updates, addressing inquiries, and providing training needs and educational opportunities.
• Deadline Adherence: Monitor and track critical deadlines, ensuring that all necessary documents and actions are completed in a timely manner.
• Coordination: Collaborate closely with team members to facilitate the smooth progression of cases and effective communication.

Job Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills, with a strong attention to detail.
• Salesforce experience strongly preferred
• Organizational skills and the ability to manage multiple tasks and deadlines effectively.
• Discretion and professionalism in handling confidential and sensitive information.
• Strong interpersonal skills and the ability to work well both independently and as part of a team.
• Problem solving abilities and a proactive approach to resolving issues.
• Flexibility and adaptability in a fast paced and evolving work environment.
• Ideal candidate will be able to work a hybrid schedule in the Itasca, Il office.

Benefits:

• $15-17 p/hour, plus potential quarterly bonuses.
• Minimal cost to employee for employee health care benefits including Medical, Dental, Vision and Supplemental insurance coverage
• Paid Time Off
• Paid Holidays
• 401(k) plan

If you are a motivated individual with a keen interest in contributing to our Quality Assurance team's success, we encourage you to apply.