The Role
Supervise and coach credit counsellors in a call centre environment. Responsibilities include training, quality assurance, scheduling, performance monitoring, client counselling, reporting, hiring and onboarding, team engagement, cross-department collaboration, and process improvement. The supervisor will also support distressed clients, manage competing priorities, and contribute to special projects while ensuring consistent, empathetic service delivery.
Summary Generated by Built In
In-office role | Schedule varies | Includes two Saturdays per month — If you thrive on leading with empathy, coaching high-performing teams, and helping Canadians move forward financially, you’ll feel right at home here.
Why Consolidated Credit Counselling Services of Canada? We’ve helped over half a million Canadians find relief from credit card debt through practical, judgment-free guidance. Our work changes lives—and we take just as much pride in how we treat our people as we do in the results we deliver for clients.
Now Hiring: Call Centre Supervisor As our Call Centre Supervisor, you’ll lead the day-to-day coaching, training, and quality assurance that help our Credit Counsellors deliver an outstanding client experience. You’ll mentor a team doing meaningful work, collaborate across departments, and contribute to special projects that improve how we serve Canadians.
What you’ll love about working here
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text, and pre-recorded messaging for convenience via telephone or mobile device (including SMS and MMS—charges may apply depending on your carrier, not by us; messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state, or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Solutions of Canada.
#LI-DNI
In-office role | Schedule varies | Includes two Saturdays per month — If you thrive on leading with empathy, coaching high-performing teams, and helping Canadians move forward financially, you’ll feel right at home here.
Why Consolidated Credit Counselling Services of Canada? We’ve helped over half a million Canadians find relief from credit card debt through practical, judgment-free guidance. Our work changes lives—and we take just as much pride in how we treat our people as we do in the results we deliver for clients.
Now Hiring: Call Centre Supervisor As our Call Centre Supervisor, you’ll lead the day-to-day coaching, training, and quality assurance that help our Credit Counsellors deliver an outstanding client experience. You’ll mentor a team doing meaningful work, collaborate across departments, and contribute to special projects that improve how we serve Canadians.
What you’ll love about working here
- A great corporate citizen: Be part of an organization focused on helping Canadians build a healthier financial future.
- A team that shows up for each other: We invest in connection through team-building activities and events that strengthen collaboration and culture.
- Personal development that matters: Grow your leadership skills through coaching, mentoring, and opportunities to take on special projects and stretch assignments—supported by industry-leading technology and analytics that help you learn, measure progress, and improve.
- A performance-oriented, respected team: Join a high-accountability culture where great work is recognized, goals are clear, and results—for clients and for each other—matter.
- Meaningful, people-first work: Lead with empathy and help a team support clients who may be navigating stress and uncertainty.
- Competitive benefits & vacation: We offer a competitive benefits and vacation package to support your wellbeing and time off.
- Coach, train, and mentor Credit Counsellors to deliver a consistent, high-quality client experience.
- Support counselling interactions by phone, online, and in person as needed, modelling best practices and empathy.
- Lead quality assurance for the counselling function—monitoring, feedback, and continuous improvement.
- Oversee day-to-day call centre operations, including shift scheduling, performance monitoring, and providing coaching and support to team members.
- Prepare and share reports on team performance, customer feedback, and operational challenges for leadership review.
- Manage details, multiple priorities, and deadlines in a fast-paced call centre environment.
- Step in to perform Credit Counselling duties when needed, including client counselling.
- Support people-leadership activities, including hiring and onboarding, to build a strong counselling team.
- Build a positive, accountable team culture—strengthening engagement and morale.
- Partner effectively with other departments to resolve issues and improve client outcomes.
- Contribute to special projects and other duties as assigned.
- Bachelor’s degree.
- Certified credit counselling exam completed, or ability to pass within 12 months of employment.
- People-leadership/management experience; hands-on supervision in a credit counselling environment is an asset.
- Background in credit, collections, or financial planning preferred.
- A five-year history is acceptable.
- Strong communication and relationship-building skills (verbal and written).
- Ability to empathize and support people who may be in distress.
- Ability to work independently while meeting deadlines.
- Strong attention to detail, with the ability to multitask and prioritize daily work.
- CFC/AFCC designation to be obtained and maintained within twelve months of hire (company supported).
- Experience in a call centre environment (preferably Financial Services, Mortgages, or Collections).
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text, and pre-recorded messaging for convenience via telephone or mobile device (including SMS and MMS—charges may apply depending on your carrier, not by us; messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state, or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Solutions of Canada.
#LI-DNI
Skills Required
- Bachelor's degree
- Completed certified credit counselling exam or ability to pass within 12 months of employment
- People-leadership or management experience
- Strong verbal and written communication skills
- Relationship-building and empathy when supporting distressed clients
- Ability to work independently and meet deadlines
- Strong attention to detail, multitasking, and prioritization skills
- CFC/AFCC designation obtained and maintained within 12 months of hire
- A five-year history
- Hands-on supervision in a credit counselling environment
- Background in credit, collections, or financial planning
- Call centre experience, preferably in financial services, mortgages, or collections
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Founded in 2007, VentureTech Solutions has always had a simple mission: to solve business problems with innovative web technology solutions. Our staff of technology experts works together with your company to design information technology, web development and internet marketing solutions that meet the challenges of your unique business environment. Your profitability is our measurement of success. There are several ways to measure the success of your company's web efforts. VentureTech Solutions has solutions to measure all of these benchmarks: • Increased Branding - More visitors are seeing your ads and talking about you on the Internet. • Increased Web Traffic - More visitors are coming to your website. • Increased Leads - More visitors are inquiring about your products and services. • Increased Conversions - More visitors are converting into customers. Our staff will work with your company to establish baselines, set goals and then implement solutions that will improve your bottom line.
