Cage Supervisor

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Job Duties

Supervises the daily Cage and Credit operations on the Casino floor for an assigned shift. Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls in order to safeguard the company’s assets. Ensures compliance with Gaming Regulations and other Federal/State agencies. Assists in monitoring business demands and makes necessary scheduling and staffing adjustments. Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees. Promotes superior Guest service to both Internal and External Guests. Establishes and maintains positive working relationships with all departments. Handles Guest service and employee related issues with composure and professionalism. Leads a team responsible for growing database through new card signup, managing customer requests through effective use of computer player tracking software, and solves customer problems through sound decision making.  Will be fluent in all marketing programs, especially the Players Card program.  Has the ability to extend complimentary services in accordance with the approved comp matrix.  In the event a Cage Cashier is unavailable, performs casino credit verifications.  Supervises casino credit verification activities and report generation to ensure a speedy processing of customer applications for casino credit.  Monitors communication between banks, credit bureaus and central credit to ensure timely and accurate information in order to make good credit decisions.  Approves request for casino credit or credit limit increases within established levels of authority and in accordance with Section 609a.4.  Some related credit inquiries include checking the ACSC Credit screens to identify confidential information like viewing a patron’s consumer credit, casino credit and bank reports.  Some other credit related inquiries include responding to a guest’s request for a credit line increase or because a patron’s credit line is on hold for a specific reason which requires the patron to give a detailed explanation.  Assumes the responsibilities of the Cage Shift Manager in his/her absence.  Supervisory duties when assigned to Sportsbook include: Directly oversees the Cage Cashiers, who operate as Sports Writers in the on-site Sportsbook operation.  This position will be stationed in the Sportsbook area whenever Cage Cashiers are working the Sportsbook teller windows.  Close out Sportsbook at the end of the shift and ensure money has been transferred to the Main Bank / Cage.  Assists patrons with questions and kiosk operation.  When necessary, assists with buys and sells at the Sportswriter teller windows.  While working in Sportsbook, this position may not write or cash sports wagering tickets.  Performs other related duties as assigned.  Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.  Provides superior guest service.

Minimum Qualifications

Previous money handling and Supervisory experience preferred. Basic computer input skills. Outstanding organizational skills required as well as strong written and verbal skills.  Must be capable of interacting with the public in a highly professional manner.  Must be able to work various shifts and flexible hours.

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