C.A.R.E. Coordinator

Careers by Empowering Futures, Building Communities  

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues. 

Our Organizational Culture  

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. 

Position Summary 

Under the supervision of the Buchanan C.A.R.E. Director, the C.A.R.E. Coordinator is part of an interagency team responsible for providing case management, mentorship, conflict mediation, and service coordination for enrolled students. This position supports the daily operation of the school site and collaborates closely with SFUSD-COE teachers, counselors, administrators, and community partners. 

The C.A.R.E. Coordinator plays a key role in implementing individualized action plans that support student engagement, transition, and graduation, while ensuring accurate program documentation and strong communication with students, families, and partners. 

Job Responsibilities 

Program Operations & Administration 

• Lead scheduling and coordination of all exploratories and student intakes. 

• Maintain accurate communication regarding schedules, attendance, and reporting needs. 

• Enter, track, and maintain student and program data as required by grant funders. 

• Assist with opening and/or closing of the school site. 

• Support SFUSD lunch coordination and other on-site operational tasks. 

• Maintain inventories and contribute to a safe, clean, and accessible environment. 

• Support program finances, documentation, and general administrative needs. 

• Respond to phone calls, voicemails, and alumni communication. 

• Maintain working knowledge of YMCA programs, services, and schedules. 

• Attend staff meetings, trainings, and required safety courses. 

Communication & Partnership Coordination 

• Develop and maintain strong communication and positive working relationships with school staff, administrators, families, and partner agencies. 

• Maintain positive parent and guardian relationships; respond to concerns in a timely and professional manner and notify the C.A.R.E. Director when needed. 

• Communicate student progress to parents/guardians when related to attendance or engagement. 

• Complete DCYF monthly reports and ensure accuracy of attendance documentation. 

• Support management of student databases and related reporting responsibilities. 

• Collaborate with partner sites and attend monthly multi-site wellness team meetings. 

• Represent the program professionally with external partners including SFUSDCOE, DCYF, JPD, SFPD, and other community organizations. 

Student Support & Youth Development 

• Provide day-to-day student support by addressing questions, needs, and concerns. 

• Coach and mentor high school–aged youth, promoting social-emotional skill-building. 

• Support students in developing and achieving goals in their Individual Learning Plans. 

• Participate in case consultations, Child & Family Team meetings (CFTs), and IEPs as appropriate. 

• Facilitate life skills, advisory sessions, and enrichment workshops. 

• Co-lead field trips and activities on early release days. 

Safety, Conflict Mediation & Restorative Practices 

• Participate in the Buchanan Safety Committee. 

• Provide support to students requiring intensive emotional or behavioral assistance. 

• Assist teachers with behavior support and conflict mediation using restorative and de-escalation practices. 

• Facilitate restorative circles in partnership with Student Support staff. 

• Ensure adherence to YMCA and SFUSD policies for safety, supervision, mandated reporting, and risk management. 

• Model YMCA cause-driven values (Nurturing, Genuine, Determined, Hopeful, Welcoming) and Character Counts values of caring, respect, honesty, and responsibility. 

Program Planning & Community Engagement 

• Contribute to the development and implementation of short- and long-term program plans for Buchanan Alternative Education Programs. 

• Coordinate family and community engagement events. 

• Support promotion of program offerings and community partnerships. 

Work Environment & Physical Demands 

• Work is performed in a school campus environment, which may include classrooms, offices, outdoor areas, and community spaces.  

• Must be able to move throughout the campus, occasionally lift and/or move up to 25 pounds, and perform tasks requiring visual, auditory, and physical capability, with or without reasonable accommodations.  

• Frequent interaction with youth, families, school staff, and community partners.  

• May require extended periods of standing, walking, or sitting.  

• Staff working on school campuses may be required to complete additional health and safety training, including COVID related protocols.  

• This position is considered to have supervisory responsibility over minors; fingerprinting and background checks are required before employment begins. 

Disclaimers 

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. 

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. 

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. 

• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. 

Salary Description 

The pay range for the C.A.R.E. Coordinator position is $25.00 - $30.00 per hour based on experience, qualifications, and alignment with salary benchmarks for similar roles. Compensation is in accordance with grant funding approval and budget requirements. 

• Qualifications 

  • 23 years of age or older.  
  • BA/BS or equivalent professional and community leadership experience.  
  • 2+ years of experience working with opportunity youth, family support services, or community agencies.  
  • Knowledge of San Francisco communities, particularly the Fillmore/Western Addition, and the barriers youth face related to academic success and personal development.  
  • Availability Monday–Friday, 8:30 a.m.–5:00 p.m., with occasional evenings.  
  • Understanding of juvenile court systems and/or Special Education practices.  
  • Proficiency with Microsoft Office 365 and basic computer systems.  
  • Strong organizational, communication, interpersonal, and customer-service skills.  
  • Experience in group work, supervision, administration, or community collaboration.  
  • Ability to manage and resolve youth conflicts using restorative justice principles.  
  • YMCA approved CPR and First Aid Certification (may be completed upon hire).  
  • TB clearance. 

   

  Preferred Qualifications 

  • Bachelor’s degree in social work or related field.  
  • Certification in de-escalation practices.  
  • Experience working in the Fillmore/Western Addition community or with local partner agencies.  
  • Bilingual proficiency (Spanish, Tagalog, or other languages).  
  • Experience in training, group facilitation, or strategic planning.  
  • Case management credential.