[BZA] Senior Salesforce Business Analyst

Reposted 13 Hours Ago
Be an Early Applicant
Hiring Remotely in Kraków, Małopolskie
In-Office or Remote
Senior level
Software
The Role
Analyze business processes, gather requirements, create user stories, collaborate on solutions, conduct testing, lead training sessions, and monitor effectiveness.
Summary Generated by Built In
Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project – the aim you’ll have

Our client is a leading e-commerce company specializing in fashion, shoes, accessories, beauty – i.e., a retail/online fashion platform.

Type of Project

  • Projects often leverage technology to improve customer experience (e.g., virtual try-on/change in augmented reality, 3D fitting rooms) to reduce returns and improve satisfaction.
  • Also innovation in AI: generative content creation, improved marketing campaign processes, trend prediction, etc

Key Points

  • High Technological Maturity & Innovation: The company is heavily investing in innovative tech (AI, AR, digital avatars, virtual fitting rooms) to enhance user experience and reduce inefficiencies. Someone joining can work at the cutting edge of retail tech.
  • Scale & Impact Across Europe: The platform serves many markets, so projects (like improving partner integrations, or CRM/CRM-oriented Salesforce enhancements) will typically have a large user base and cross-border implications. Solutions built can scale and be impactful.

Position – how you’ll contribute

  • Analyze business processes and identify areas for improvement using Salesforce.
  • Gather, document, and prioritize business requirements from stakeholders.
  • Create user stories, use cases, and process maps.
  • Collaborate with Salesforce administrators and developers to design solutions.
  • Conduct testing of new functionalities (UAT, SIT) and support deployment.
  • Lead workshops and training sessions for end users.
  • Prepare business and system documentation.
  • Monitor the effectiveness of implemented solutions and recommend improvements

Qualifications

Expectations – the experience you need

  • Proficient CRM B2B process excellence experience (sales, service support/care) and process mapping skills.
  • 8+ years working on the Salesforce.com Platform.
  • Salesforce Administrator Certification.
  • Salesforce Business Analyst Certification.
  • Experience with agile methodologies (e.g. Scrum).
  • Experience using process design tools (e.g. Signavio)

 

Additional Information

Our offer – professional development, personal growth  

  • Flexible employment and remote work  
  • International projects with leading global clients 
  • Non-corporate atmosphere 
  • Language classes 
  • Internal & external training 
  • Private healthcare and insurance  
  • Multisport card 
  • Well-being initiatives 

Position at: Software Mind Poland

Top Skills

AI
Ar
CRM
Process Design Tools
Salesforce
Signavio
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Cracow
1,000 Employees
Year Founded: 1999

What We Do

Software Mind is a global digital transformation partner with operations throughout Europe, the US and LATAM. Driven by tech and empowered by people, we provide companies with software engineers and autonomous, cross-functional development teams who manage software life cycles from ideation to release and beyond.

For over 20 years we’ve been enriching organizations with the talent they need to boost scalability, drive dynamic growth and bring disruptive ideas to life. Our top-notch engineering teams combine ownership with leading technologies, including cloud, AI, data science and embedded software to accelerate digital transformations and boost software delivery.

A culture, driven by trust, that embraces openness, craves more and acts with respect enables our experts to create evolutive solutions that support scale-ups, unicorns and enterprise-level companies around the world.

Similar Jobs

Coupa Logo Coupa

Sr. Manager, Cloud Software Engineering - 10811

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Remote
Poland

Samsara Logo Samsara

Senior Software Engineer

Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Easy Apply
Remote or Hybrid
Poland

Coupa Logo Coupa

Site Reliability Engineer

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Remote
Poland

GitLab Logo GitLab

Full-stack Engineer

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
31 Locations

Similar Companies Hiring

Credal.ai Thumbnail
Software • Security • Productivity • Machine Learning • Artificial Intelligence
Brooklyn, NY
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account