You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Business Transformation team in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a change leader you are responsible for translating Merchant Services' business priorities across growth, client experience, operational efficiency, and risk reduction into the organizational and workforce changes that deliver them. You partner with product, technology, operations, risk, and senior leadership to identify the business outcomes that matter, determine where AI and other capabilities create the greatest leverage, and design the operating model and adoption strategy required to realize that value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to ensure changes exceed customer expectations.
Job responsibilities
- Partner with senior leaders to define the business outcomes Merchant Services owns (growth, client experience, efficiency, risk reduction) and translate them into a transformation agenda.
- Identify the highest-value opportunities and apply AI, automation, and operating-model change to deliver measurable results; challenge work without a clear business case.
- Prioritize and sequence initiatives based on business value and organizational change capacity.
- Own end-to-end adoption strategy for new capabilities—from leadership alignment through frontline behavior change and reinforcement.
- Diagnose adoption barriers using data-driven methods (e.g., telemetry, surveys, process insights, ONA where applicable) and design targeted interventions.
- Define and own outcome-linked success metrics that connect capability deployment, behavior change, and business impact.
- Redesign workflows for effective human–AI teaming, including clear handoffs, escalation paths, and control points.
- Partner with risk, compliance, and controls to embed 3LOD, model risk, and regulatory requirements into new operating models from day one.
- Lead org design changes required to sustain the model (roles, skills, spans of control, new/retired roles).
- Coach and enable senior sponsors with crisp narratives, communications, and translation of technical performance into adoption and business implications.
- Build transformation capability (training, labs, coaching, change champions) and run a managed backlog with retrospectives and portfolio-level change-load oversight.
Required qualifications, capabilities, and skills
- 7+ years in enterprise product, technology, or transformation roles
- 5+ years leading large-scale organizational change across 25+ teams in matrixed environments
- Demonstrated track record applying structured processes to real, measurable outcomes — not just deliverables
- AI product literacy: able to interrogate model performance, evaluation methods, bias, drift, and failure modes; not required to build, but cannot be snowed
- Workflow decomposition: able to credibly partition a process into human, AI, and joint steps with defensible reasoning
- Org analytics fluency: able to read and challenge process mining outputs, ONA graphs, and adoption telemetry
- Risk and controls translation: fluent in how AI changes interact with 3LOD, model risk management, and regulatory obligations in a financial-services context
- Senior stakeholder management — including coaching executive sponsors through ambiguity and AI literacy gaps
- Sharp written and verbal communication; able to facilitate working sessions of 5–50+ across executive and frontline audiences
- Scaled agile delivery experience; comfortable operating inside SAFe, LeSS, or equivalent frameworks
- Broad knowledge of AI concepts and approaches (e.g., machine learning, deep learning, agentic workflows, and retrieval-augmented generation), with deep expertise in one or two of these areas; Comfortable using modern IDEs (e.g., VS Code) and AI coding assistants/agents (e.g., Claude) in a hands-on manner to support product management activities and improve productivity and efficiency (subject to JPMorganChase-approved tools and usage guidelines).
Preferred qualifications, capabilities, and skills
- Prosci ADKAR certification or equivalent
- Agile coaching credentials (SPC, CSP, ICP-ACC) and/or org design credentials
- Experience in payments, merchant acquiring, or other regulated financial services
- Working knowledge of AI governance frameworks, including guardrails and verification/validation strategies to improve prediction accuracy, reduce hallucinations, and ensure AI agents perform only authorized operations.
- History of building change communities of practice or change champion networks
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years in enterprise product, technology, or transformation roles
- 5+ years leading large-scale organizational change across 25+ teams in matrixed environments
- Demonstrated track record applying structured processes to measurable business outcomes
- AI product literacy, including model performance, evaluation, bias, drift, and failure modes
- Ability to decompose workflows into human, AI, and joint steps
- Fluency with process mining, organizational network analysis, and adoption telemetry
- Knowledge of AI interactions with three lines of defense, model risk management, and financial-services regulations
- Senior stakeholder management and executive sponsor coaching
- Strong written and verbal communication and facilitation skills
- Scaled agile delivery experience with SAFe, LeSS, or equivalent frameworks
- Prosci ADKAR certification or equivalent
- Agile coaching credentials, such as SPC, CSP, or ICP-ACC, and/or organizational design credentials
- Experience in payments, merchant acquiring, or regulated financial services
- Working knowledge of NIST AI RMF, EU AI Act, or internal model risk standards
- Experience building change communities of practice or change champion networks
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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