It’s an exciting time to join the Participant Consulting & Education (PC&E) team as we continue to scale our impact and strengthen our operational foundation.
PC&E is made up of advisors and consultants whose work directly ties to key business outcomes including participant engagement, financial well-being, and growth of Vanguard relationships.
This role serves as the PC&E lead for business transformation and change management, guiding our crew through a significant transformational journey that strengthens how we work, adapt, and deliver results.
The role is responsible for shaping and executing change strategies that drive adoption, build readiness, and embed new ways of working with minimal disruption to day-to-day operations. A key focus is establishing a disciplined, structured process for capacity planning and for evaluating, prioritizing, and integrating new activities and capabilities in support of participant-facing crew.
This role also partners closely with business partners and stakeholders to understand priorities, manage demand for the team’s services, and ensure resources are aligned to the highest-value work as the organization scales.
Responsibilities:
Lead the development, implementation, and oversight of change and communication strategies for transformation initiatives and critical business initiatives within the Participant Consulting & Education team, ensuring our crew is prepared, engaged, and supported throughout the journey while advancing the effectiveness and impact.
Design and implement best practices, governance, and structured processes for capacity planning and for assessing, prioritizing, and adopting new activities and capabilities within the Participant Consulting & Education team. Work closely with key business partners and stakeholders to understand evolving needs, manage demand for services, and align team capacity and resources.
Develop and lead communication and engagement plans for transformation and change initiatives, translating strategy into clear, compelling messaging for crew, leaders, and senior stakeholders to drive understanding, alignment, and adoption across the Participant Consulting & Education team.
Communicate solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
Establish measures of success for change adoption, organizational readiness, and transformation outcomes, enabling the team’s ability to assess progress, identify gaps, and advance maturity over time.
Build and maintain cross-functional strategic relationships to advance business transformation and change management priorities; anticipate demand, influence prioritization, and coordinate delivery of services of participant-facing crew.
Participate in special projects and perform other duties as assigned.
Qualifications:
Minimum 8 years of experience in business transformation, organizational change management, or process improvement, with at least five years in a leadership or specialist capacity.
Bachelor’s degree (B.E./B.Tech/B.A./B.Sc.) in Business Administration, Organizational Development, Information Technology, or related field is required. Graduate degree preferred.
Preferred Qualifications:
Demonstrated track record of delivering results through partnership, collaboration, and influence.
Exceptional written and verbal communication skills.
Demonstrated ability to lead effectively in ambiguous environments and advance strategic opportunities from concept through execution with measurable outcomes.
Demonstrated ability to work independently, take ownership, and identify opportunities to enhance both crew and participant experiences while achieving business objectives.
Proven ability to influence key decisions across senior stakeholder groups to drive alignment and achieve results.
Demonstrated ability to identify issues proactively and take appropriate action to resolve them.
Consistently demonstrates essential leadership behaviors in support of crew and business partners, including:
Demonstrates a growth mindset by actively seeking and applying feedback.
Exercises sound judgment in balancing stakeholder needs and setting strategic priorities.
Holds crew, peers, and business partners accountable for fulfilling commitments.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum 8 years of experience in business transformation, organizational change management, or process improvement, with at least five years in a leadership or specialist capacity
- Bachelor's degree in Business Administration, Organizational Development, Information Technology, or related field
- Graduate degree
- Demonstrated track record of delivering results through partnership, collaboration, and influence
- Exceptional written and verbal communication skills
- Ability to lead effectively in ambiguous environments and advance strategic opportunities from concept through execution with measurable outcomes
- Ability to work independently, take ownership, and identify opportunities to enhance crew and participant experiences
- Proven ability to influence key decisions across senior stakeholder groups to drive alignment and achieve results
- Demonstrated ability to identify issues proactively and take appropriate action to resolve them
- Consistently demonstrates leadership behaviors including growth mindset, sound judgment, and accountability
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
