Business Technology Solutions Associate Consultant - PPS

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do :

• The Associate Consultant will support end-to-end delivery of Patient Support Services technology solutions, working closely with senior consultants, architects, and client stakeholders.
• This role is ideal for candidates with hands-on PSS domain experience who can translate business requirements into functional designs and Salesforce configurations under guidance.
• Support requirements gathering workshops for PSS programs including:
  • Enrollment & intake
  • Case management
  • Benefits verification, prior authorization, and appeals
  • Patient engagement and education
• Document business requirements, user stories, and acceptance criteria
• Understand and apply program SOPs, compliance, and PHI considerations
• Configure and support solutions on:
  • Salesforce Health Cloud
  • Salesforce Life Sciences Cloud
  • Salesforce Experience Cloud
• Assist in defining workflows, validations, and program logic
• Support Experience Cloud portals for patient, provider, or field users
• Collaborate with developers to clarify functional intent and validate builds
• Participate in Agile delivery activities including sprint planning, demos, and retrospectives
• Support UAT planning, test scenario creation, and defect validation
• Assist with go-live and hypercare activities
• Ensure documentation is up to date and delivery standards are followed

What you'll bring:

• Domain & Industry
  • 3+ years of experience in Patient Support Services technology implementations
  • Strong understanding of pharma PSS operations and workflows
• Technology
  • Hands-on familiarity with Salesforce Health Cloud / Life Sciences Cloud
  • Working knowledge of Salesforce objects, workflows, reports, and dashboards
• Consulting & Soft Skills
  • Strong analytical and documentation skills
  • Ability to work in fast-paced, Agile environments
  • Good communication skills and ability to work with cross-functional teams
• Preferred Background
• Exposure to patient support programs for rare disease, specialty, or cell & gene therapy programs
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Additional Skills:

• Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations
• Capability to simplify complex concepts into easily understandable frameworks and presentations
• Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects
• Travel to other offices as required to collaborate with clients and internal project teams

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com