The Role
Acts as a trusted internal consultant and strategic advisor, translating business strategy into transformation priorities, capability roadmaps, process improvements, and technology-enabled outcomes. Leads discovery workshops, root-cause analysis, prioritization, stakeholder alignment, and cross-functional transformation initiatives. Partners with architects and technology teams to connect business needs with applications, data, automation, AI, and operating-model changes while measuring adoption, value, risk, and investment tradeoffs.
Summary Generated by Built In
We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Responsibilities
The Business Technology Partner will:
- Act as a trusted internal consultant and strategic advisor to business leaders, developing a deep understanding of their strategy, processes, challenges, and opportunities.
- Translate business strategy into measurable outcomes, transformation opportunities, and business capability needs.
- Shape demand by identifying the underlying problem, root cause, and desired outcome before defining a response.
- Apply Lean, Six Sigma, 5 Whys, and other structured problem-solving techniques to eliminate waste, reduce variation, and solve root causes rather than symptoms.
- Lead discovery and transformation workshops to determine how process, operating model, data, automation, AI, and technology can improve business performance.
- Develop and maintain business capability roadmaps that connect strategic priorities to required changes in process, data, operating model, and technology.
- Facilitate cross-functional discussions that align stakeholders around future-state processes, capability needs, priorities, and measures of success.
- Partner with Enterprise and Solution Architects to translate capability needs into cohesive, scalable, and strategically aligned approaches.
- Connect business priorities to the appropriate capabilities across Business Applications, Technology Operations, Cyber Security, Technology Enablement, and other ETS teams.
- Define expected outcomes and measures early and partner with Transformation & Value Realization to track adoption, results, and business value.
- Promote agile, iterative transformation, delivering meaningful improvements quickly and refining approaches as the organization learns.
- Help business leaders compare competing opportunities and make explicit prioritization and investment tradeoffs based on strategic alignment, value, risk, complexity, and capacity.
Minimum Qualifications
- 8+ years of progressive experience, including significant experience leading business transformation, consulting, capability planning, or technology-enabled change.
- Demonstrated ability to operate as a consultant or trusted advisor, diagnosing business problems and translating strategy into actionable transformation priorities.
- Demonstrated ability to define business outcomes, establish meaningful measures, and evaluate the value and tradeoffs associated with transformation investments.
- Strong understanding of business processes, process improvement, capability planning, and technology-enabled transformation.
- Experience leading complex cross-functional discovery, workshops, planning, prioritization, or transformation initiatives.
- Demonstrated ability to perform root-cause analysis, challenge assumptions, structure ambiguous problems, evaluate alternatives, and facilitate decisions.
- Strong understanding of how applications, data, automation, AI, and emerging technologies can enable business outcomes.
- Strong executive communication, facilitation, relationship-building, and influencing skills.
- Ability to influence across organizational boundaries and balance strategic thinking with pragmatic execution.
- Bachelor’s degree in Business, Technology, Engineering, or related discipline, or equivalent professional experience.
Preferred Skills and Experience
- Background in business consulting, management consulting, process consulting, or business transformation is highly desirable.
- Lean Six Sigma Green Belt, Black Belt, or equivalent process-improvement certification
- Demonstrated experience applying DMAIC, value-stream mapping, process mapping, 5 Whys, root-cause analysis, and continuous improvement.
- Proven track record supporting transformation across functions such as Sales, Marketing, Customer Success, Services, Finance, Operations, or Customer Service.
- Experience developing business capability roadmaps, transformation plans, or strategic investment priorities.
- Experience with enterprise platforms such as Salesforce, Workday, ServiceNow, MuleSoft, or comparable technologies.
- Understanding of data, analytics, automation, AI, Agile delivery, and globally distributed organizations.
Characteristics of the Ideal Candidate
The ideal candidate is:
- A consultant at heart — listens, asks insightful questions, structures ambiguous problems, challenges assumptions, and helps leaders make better decisions.
- Business-minded — begins with the problem and desired outcome rather than the technology request.
- An order shaper — helps determine what should be done rather than simply translating what was requested.
- Root-cause oriented — asks why until the real problem is understood and avoids fixing symptoms.
- Process-minded — looks beyond systems to understand how process, data, roles, policy, and technology work together to produce an outcome.
- Commercially minded — understands that transformation requires choices and can balance value, cost, speed, risk, and organizational capacity.
- Value-focused — applies an 80/20 mindset and concentrates effort where it will make the greatest difference.
- Agile and pragmatic — favors iterative progress and does not let perfect get in the way of great.
- Technology fluent — understands the possibilities and limitations of modern technology without defaulting to a technology-first answer.
Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- 8+ years of progressive experience, including significant experience leading business transformation, consulting, capability planning, or technology-enabled change.
- Experience operating as a consultant or trusted advisor, diagnosing business problems and translating strategy into actionable transformation priorities.
- Ability to define business outcomes, establish meaningful measures, and evaluate transformation investment value and tradeoffs.
- Strong understanding of business processes, process improvement, capability planning, and technology-enabled transformation.
- Experience leading complex cross-functional discovery, workshops, planning, prioritization, or transformation initiatives.
- Ability to perform root-cause analysis, challenge assumptions, structure ambiguous problems, evaluate alternatives, and facilitate decisions.
- Understanding of how applications, data, automation, AI, and emerging technologies enable business outcomes.
- Strong executive communication, facilitation, relationship-building, and influencing skills.
- Ability to influence across organizational boundaries and balance strategic thinking with pragmatic execution.
- Bachelor's degree in Business, Technology, Engineering, or a related discipline, or equivalent professional experience.
- Background in business consulting, management consulting, process consulting, or business transformation.
- Lean Six Sigma Green Belt, Black Belt, or equivalent process-improvement certification.
- Experience applying DMAIC, value-stream mapping, process mapping, 5 Whys, root-cause analysis, and continuous improvement.
- Experience supporting transformation across Sales, Marketing, Customer Success, Services, Finance, Operations, or Customer Service.
- Experience developing business capability roadmaps, transformation plans, or strategic investment priorities.
- Experience with enterprise platforms such as Salesforce, Workday, ServiceNow, MuleSoft, or comparable technologies.
- Understanding of data, analytics, automation, AI, Agile delivery, and globally distributed organizations.
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
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The Company
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
