Reporting to Manager, IT, the Business Systems & Data Analyst is a cross-functional role responsible for translating business needs into effective system, data, reporting, and process solutions, getting it implemented to optimize and streamline Q&C’s business processes. This is a full-time temporary maternity leave coverage role for a period of 12 to 18 months and 5-days week on-site position.
RequirementsDuties and Responsibilities
The following is a list of the essential duties and responsibilities of this role. The time spent on these areas will vary as business needs require. All activities must be recorded in company billing system. Q&C maintains the right to modify job duties and responsibilities at its discretion.
- Partner with business stakeholders to understand current-state processes, pain points, risks, and improvement opportunities;
- Elicit, document, and prioritize business requirements, user stories, workflows, process maps, functional specifications, and acceptance criteria;
- Configure, test, validate, and support business application changes within approved governance processes;
- Support ERP lifecycle activities including requirements definition, fit-gap analysis, configuration, user acceptance testing and training;
- Collaborate with vendors and technical teams to resolve application issues and deliver functional enhancements;
- Develop or coordinate dashboards, operational reports, KPIs, operational datasets and analytical views using tools such as Power BI, Excel, SQL, or equivalent platforms;
- Coordinate and support UAT with business users;
- Assist with support of EUC and IT infrastructure, as requested;
- Support cyber security activities, as requested;
- Provide services as per corporate procedures and work instructions, where applicable;
- Develop work aids that will be leveraged by Q&C staff to improve efficiency, effectiveness and data quality to provide required insights for decision making.
The employee is expected to embrace Q&C’s core values and have:
- The ability to work independently and as part of a project implementation team;
- Self-motivation;
- Strong experience gathering requirements, documenting processes, and supporting system enhancements;
- Experience supporting enterprise applications, ERP systems, integrations, APIs, reporting platforms, or workflow automation tools;
- Experience in regulated or complex operational environments where auditability, quality, security, and reliability are important;
- Project-oriented skills, with the ability to work on more than one (1) project at a time;
- Strong organizational skills;
- Excellent attention to detail;
- A flexible personality style;
- Demonstrated good business risk benefit analysis/acumen;
- Skills to help expand the business – engaging and developing business opportunities; and
- Networking skills to build working relationships to respond to current and future needs.
The following education and training are needed for the performance of the work with a minimum of 3 to 5 years experience:
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, Data Analytics, Engineering, or equivalent industry experience;
- Proficiency in:
- MS-O365 platform
- PowerBI/SQL – Dev role
- ERP functional support (preferred Acumatica)
- SaaS architecture and support
- Willing and capable of learning new applications and technologies with a particular emphasis as to how they might be leveraged within Q&C.
The following aspects are used to differentiate candidates (nice to have):
- ITIL Foundation certification
- Microsoft certification
- DevOps certification
- BABOK knowledge
Salary range: CAD 75,000 – 85,000 annually
Annual salary will be based on candidate’s experience, skill, knowledge, and qualifications relevant to the role.
This posting is for an existing vacancy.
Benefits
Learn about what makes our company unique at www.qualityandcompliance.com.
Q&C welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, Data Analytics, Engineering, or equivalent industry experience
- Minimum 3 to 5 years of relevant experience
- Proficiency with Microsoft 365
- Proficiency with Power BI and SQL, including development capabilities
- Experience with ERP functional support; Acumatica experience preferred
- Experience with SaaS architecture and support
- Experience gathering requirements, documenting processes, and supporting system enhancements
- Experience supporting enterprise applications, ERP systems, integrations, APIs, reporting platforms, or workflow automation tools
- Experience in regulated or complex operational environments where auditability, quality, security, and reliability are important
- ITIL Foundation certification
- Microsoft certification
- DevOps certification
- BABOK knowledge
What We Do
Q&C is the largest independent full-service consultant and importer for Health Canada, US FDA and internationally regulated drugs, APIs, natural health products and medical devices. We bring over 25 years of experience to our clients, providing expert consulting on regulatory and compliance matters, including industry best practices, assistance passing inspections and audits, and authoritative guidance for drug importation into Canada. We wrote the book on compliance. Over 200,000 copies of our authoritative, cross-indexed and pocket sized Blue Book™ have been published. A commitment to quality is at the core of everything we do and is backed by our Health Canada licenses and ISO registration. Q&C tailors our services to deliver the most efficient and cost-effective approach to your project. Up to 70% of our business is repeat, because we deliver results. From large, multi-faceted quality initiatives to the most specialized tasks, including Health Canada remediation, data integrity, product and facility licence submissions, backlog cleanups and interim quality services, we bring deep expertise, complimentary skill sets, and built in back-up to every assignment. We also bring project management expertise that ensures that your project moves smoothly, you are well informed at every stage, and your needs are met. Q&C also holds a Drug Establishment Licence (DEL), Natural Health Product Site Licence (SL) and Medical Device Establishment Licence (MDEL), and acts as the Health Canada licensed importer for over 250 products. With our 25+ years of experience handling the importation of Health Canada regulated products, we are known for the results we deliver. Our Quality Department and Rapid Release Team™ ensure complete compliance and make it faster and simpler to get your product to the Canadian marketplace. For more information about our people, our services, and recent projects, visit www.qualityandcompliance.com. For careers, please visit http://bit.ly/2p
