Business Systems Analyst

Job Description
Business Systems Analyst
Wilmington, DE
Monday/Tuesday/Thursday - 8:00 am - 5:00 pm - Onsite
Wednesday/Friday - 8:00 am - 5:00 pm - Work from Home
We are looking for talented individuals to join our team working in a fast-paced, dynamic environment which encourages collaboration, participation and creative thinking. At CSC, Business Analysts are members of an agile development team that delivers IT solutions to support business objectives. Business Analysts are empowered, decisive, communicative, business-savvy, and highly available to their teams.
The Team supports our Service Organization by providing business process improvement and technical solutions leveraging the Salesforce.com Service Cloud product. We are seeking an experience individual for a Business Analyst position to work on large scale projects and ongoing system improvements. Salesforce administration experience is preferred but not required. The Business Analyst will be expected to learn Salesforce administration to assist in providing solutions.
Some of the things you will be doing:

• Engage with business and technical stakeholders to gather, analyze and document requirements and map them to solutions that leverage Salesforce functionality
• Develop user stories, UI mock-ups/prototypes, process diagrams, and other documentation to effectively convey requirements to the development team
• Work with the Business Stakeholders, Development Team and Product Owner to ensure that the solutions provided align with the business requirements and business objectives
• Be part of a fast-paced agile scrum team - lead story grooming sessions and participate in planning
• Manage relationships with stakeholders to achieve project goals and provide continued best practice support to leaders to ensure successful adoption of the Salesforce solutions
• Create training plans and train the trainer documentation to ensure successful adoption of these solutions
• Participate in and/or lead the user acceptance testing and facilitate the feedback to Development Team as part of the iterative solution development processes
• Assist in the implementation of the new solutions by providing subject matter expert support in the change management process
• Assist in and/or lead retrospectives to evaluate the success of the solutions delivered and the business stakeholder's perspective of his/her experience within the project
• Perform continued evaluations of end user system adoption and work with end users to identify opportunities for business process improvements that leverage the Salesforce functionality
• Stay current with Salesforce new releases and leverage the applicable updates
• Perform other duties as requested and assigned

What technical skills, experience, and qualifications do you need:

• Minimum of 2 years of experience performing business analysis for business process improvements and software development
• Exceptional interpersonal and negotiation skills and the ability to communicate effectively with technical staff, non-technical staff, all levels of management, and clients.
• Detail-oriented and highly organized with outstanding problem-solving skills.
• Ability to effectively manage multiple competing priorities in a fast-paced environment.
• Flexibility to meet continuously changing priorities and challenges.
• Experience with Scrum (or another agile methodology) is highly preferred.
• Experience analyzing and refining business processes.
• Experience working with Salesforce.com product is highly preferred.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.