Business Systems Analyst

Job Description
Technical Business Analyst-Salesforce
Wilmington, Delaware-Hybrid
Monday to Friday 8:00 a.m. to 5:00 p.m.
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Summary:
We are seeking a highly motivated individual for our team. This role is responsible for managing and optimizing our Salesforce instance, as well as analyzing business requirements and translating them into effective Salesforce solutions while considering the broader system landscape.
Some of the things you will be doing:

• Salesforce Administration:
  • Configure and maintain the Salesforce instance, including customizations, integrations, and upgrades.
  • Manage user access, roles, permissions, and security settings within the Salesforce platform.
  • Develop and maintain Salesforce applications, workflows, reports, and dashboards based on business requirements.
  • Monitor system performance, troubleshoot issues, and implement optimizations and best practices.
  • Collaborate with development teams to ensure seamless integration of Salesforce with other systems and applications.
  • Stay up to date with Salesforce releases, new features, and industry best practices, and share knowledge with stakeholders.
• Business Analysis:
  • Work closely with business stakeholders across various departments to understand their needs, processes, and pain points.
  • Conduct requirements gathering sessions, including interviews, workshops, and process walkthroughs.
  • Analyze business requirements and identify opportunities for process improvements and automation through Salesforce and other core systems.
  • Design and validate proposed Salesforce solutions in collaboration with stakeholders and technical teams, considering the broader system landscape.
  • Articulate business requirements and proposed solutions clearly and concisely to both technical and non-technical audiences.
• Solution Implementation and Adoption:
  • Collaborate with development teams to implement Salesforce solutions, ensuring alignment with business requirements, best practices, and integration with other core systems.
  • Facilitate user acceptance testing and provide training and support to end-users.
  • Drive the adoption of new Salesforce solutions by creating user guides, knowledge base articles, and delivering training sessions.
  • Continuously gather feedback from users and stakeholders to improve existing solutions and identify new opportunities for optimization across systems.
• Cross-Functional Collaboration:
  • Act as a liaison between business stakeholders, technical teams, and external vendors, facilitating effective communication and collaboration.
  • Participate in project meetings, provide insights and updates on business requirements and Salesforce solution design.
  • Coordinate with cross-functional teams, such as IT, operations, sales, finance, accounting, and support, to ensure alignment and seamless integration of Salesforce solutions with other core systems like ServiceNow and SAP.

What technical skills, experience and qualifications do I need?

• Bachelor's degree in business administration, Information Systems, or a related field.
• Salesforce Administrator certification (or equivalent experience) is a bonus
• Minimum of 3 years of experience in Salesforce administration and/or business analysis roles.
• Strong analytical, problem-solving, and critical thinking skills.
• Experience with SQL/SOQL and relational databases highly preferred.
• Proficient with Excel and Power Query.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
• Familiarity with business process analysis, modeling, and optimization methodologies.
• Knowledge of Salesforce development best practices, including workflows, approval processes, and automation tools.
• Understanding of integration technologies and principles (e.g., web services, APIs, data synchronization).
• Familiarity with core systems like ServiceNow, SAP, and their integration capabilities with Salesforce.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.
• Strong organizational and time management skills, with a keen attention to detail.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.